Customer Relationship Management Courses and Certifications

Social Media Marketing: Social CRM

429 ratings at LinkedIn Learning

Learn how to promote your business online and meaningfully engage with your customers using a social CRM (customer relationship management) system.

• LinkedIn Learning
• 1 hour
• On-Demand
• Free Trial Available

Value Realization Best Practices for Customer Success Management

318 ratings at LinkedIn Learning

Learn how to determine a customer’s required outcomes and measure activities and outputs to prove the value of your solution in helping to attain those outcomes.

• LinkedIn Learning
• 1 hour 5 minutes
• On-Demand
• Free Trial Available

Learning Microsoft Dynamics for Customer Service

259 ratings at LinkedIn Learning

Learn the fundamentals of how to deploy, manage, and use Microsoft Dynamics 365 Customer Service.

• LinkedIn Learning
• 1 hour 33 minutes
• On-Demand
• Free Trial Available

CRM Basics: Unlock Business Growth through Relationships

241 ratings at LinkedIn Learning

Learn strategies to leverage CRM software so you can store important customer data, track information, and nurture customer relationships while creating efficiencies.

• LinkedIn Learning
• 50 minutes
• On-Demand
• Free Trial Available

Microsoft Dynamics 365 Sales Essential Training

199 ratings at LinkedIn Learning

Learn how to use Microsoft Dynamics 365 to manage leads, contacts, and data and to create streamlined workflows.

• LinkedIn Learning
• 1 hour 34 minutes
• On-Demand
• Free Trial Available

AI-Powered CRM: From Fundamentals to Applications

Explore AI-driven CRM strategies to personalize customer interactions, predict behaviors, build chatbots, and optimize relationships while addressing ethical considerations.

• Swayam
• 8 weeks
• On-Demand
• Free Online Course

Microsoft Dynamics 365 Administration: Customer Engagement Apps

137 ratings at LinkedIn Learning

Learn about managing Microsoft Dynamics 365 Customer Engagement apps for your organization.

• LinkedIn Learning
• 1 hour 50 minutes
• On-Demand
• Free Trial Available

Master data-driven decision making using HubSpot's reporting tools across CRM, Marketing, CMS, Sales, and Service Hubs. Learn to collect, manage, and analyze data to drive growth, engage customers, and create compelling dashboards.

• HubSpot Academy
• 3-4 hours
• On-Demand
• Free Certificate

Dynamics 365 for Sales Teams

79 ratings at LinkedIn Learning

Learn how to leverage the CRM side of Microsoft Dynamics 365 for sales. Find out how to track customers, market to leads, and create detailed reports for your entire sales team.

• LinkedIn Learning
• 1 hour 8 minutes
• On-Demand
• Free Trial Available

Build a CRM with Google Sheets + PostgreSQL + Stripe API Tutorial (Ecommerce Course)

Learn to build a comprehensive CRM using Google Sheets API, Stripe API, SMTP API, and PostgreSQL. Gain hands-on experience with data management, payment processing, and email automation in this practical tutorial.

• freeCodeCamp
• 2-3 hours
• On-Demand
• Free Video

Salesforce

Succeed with Relationship Selling

Learn relationship selling and follow-through best practices from Dale Carnegie.

• Trailhead
• 50 minutes
• On-Demand
• Free Online Course

Salesforce

Administer Net Zero Cloud

Set up Net Zero Cloud, analytics, and reference data sets.

• Trailhead
• 2 hours 45 minutes
• On-Demand
• Free Online Course

Salesforce

Get Started with Life Sciences Cloud

Transform engagement across commercial, clinical, and patient journeys.

• Trailhead
• 6 hours 58 minutes
• On-Demand
• Free Online Course

Explore recent enhancements in SAP Sales Cloud V2, preparing you for assessment and maintaining certification. Discover new features introduced in Q4 2023.

• SAP Learning
• 1 hour
• On-Demand
• Free Online Course

Master SAP Sales Cloud V2 configurations for administrators and consultants, covering leads, opportunities, quotes, workflows, MS Teams integration, ML/AI tools, and mobile app setup.

• SAP Learning
• 5 hours 14 minutes
• On-Demand
• Free Online Course