Customer Engagement Courses and Certifications

Project Management: The Basics for Success

26 ratings

Learn essential project management and team leadership skills, including planning, scheduling, and communication, to develop high-performance teams and ensure successful project outcomes.

• Coursera
• 8-9 hours
• Self-Paced
• Paid Course

• Best of All Time

Fundamentals of Project Planning and Management

31 ratings

Learn essential project management skills, from planning and risk assessment to execution methodologies, to effectively scope, sequence, and manage projects for successful outcomes.

• Coursera
• 9-10 hours
• Self-Paced
• Paid Course

Managing Conflicts on Projects with Cultural and Emotional Intelligence

183 ratings

Great program managers understand and heal bad communication habits and conflicts that arise within project teams and stakeholders. Learn how by leveraging emotional and cultural intelligence using the Coordinated Management of Meaning (CMM).

• edX
• 5 weeks, 3-5 hours/week
• Self-Paced
• Free Online Course (Audit)

• Best of All Time

Persuasion and Presence for Program and Project Managers

99 ratings

Logic is not enough. Program managers need presence and to move stakeholders emotionally. Project professionals only follow people they both respect and trust. Learn to apply Aristotle’s persuasion triad to create successful communication that persuades.

• edX
• 5 weeks, 3-5 hours/week
• Self-Paced
• Free Online Course (Audit)

Effective Communication for Program and Project Stakeholders and Teams

103 ratings

Go beyond the communication methods you learned in the project management training. Learn how to structure your program and project communications for the most effective understanding by your stakeholders, project managers, and project teams.

• edX
• 5 weeks, 3-5 hours/week
• Self-Paced
• Free Online Course (Audit)

The Construction Management Industry and Profession

70 ratings

Explore the construction management industry, its key players, trends, and project lifecycle. Gain insights into leadership, communication, and best practices for successful project execution.

• Coursera
• 8 hours 40 minutes
• Self-Paced
• Paid Course

PMP Exam Prep: Gaining Business Acumen for Project Managers

51 ratings

Master strategic project alignment and compliance while learning to adapt projects to external changes and deliver maximum business value through PMI-recognized professional development.

• Coursera
• 6 hours 55 minutes
• Self-Paced
• Paid Course

Designing Project Information Hubs for Program and Project Performance

45 ratings

The most valuable resource on a project is timely information. Why? Because information changes the decisions that determine project outcomes. Learn the planning skills and techniques needed to manage information across complex programs or projects.

• edX
• 4 weeks, 3-5 hours/week
• Self-Paced
• Free Online Course (Audit)

Learn to create effective monitoring and evaluation plans for projects, covering data collection, analysis, and management. Develop practical skills to measure and enhance project success.

• Independent
• 6 weeks, 1-2 hours a week
• Self-Paced
• Free Certificate

Project Management Principles

41 ratings

Learn the project management principles, key methods, concepts, and roles in project management and gain a solid understanding of the methodologies behind predictive, agile and hybrid project management.

• edX
• 5 weeks, 2-3 hours/week
• Self-Paced
• Free Online Course (Audit)