CVS Health Courses

Career Certificate

CVS Health Call Center Customer Service

582 ratings at Coursera

Learn to create positive customer interactions, de-escalate conflict, and solve customer problems through simulations, peer-reviewed projects, and a capstone for call center roles.

• Coursera
• 8 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 4 courses

Career Certificate

CVS Health Retail Customer Service

489 ratings at Coursera

Prepare for a retail customer service job: create positive customer interactions, de-escalate conflicts, process retail transactions, and build a portfolio through simulations and a capstone.

• Coursera
• 8 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 4 courses

Introduction to Customer Service

384 ratings at Coursera

Learn to create positive customer interactions using empathetic greetings, active listening, root cause problem-solving, and time-management strategies to de-escalate conflict and process retail transactions.

• Coursera
• 4 weeks, 5 hours a week
• Self-Paced
• Paid Course

Call Center Customer Service

103 ratings at Coursera

Handle call center work: create positive customer interactions through greeting and tone, log customer data, de-escalate difficult calls, and manage your workday.

• Coursera
• 5 weeks, 4 hours a week
• Self-Paced
• Paid Course

Interacting with Customers

94 ratings at Coursera

Practice retail customer interactions in person, by phone, and on social media: greet and welcome shoppers, meet product needs, de-escalate conflict with empathy, and process transactions.

• Coursera
• 4 weeks, 5 hours a week
• Self-Paced
• Paid Course

Preparing for Your Call Center Customer Service Role

70 ratings at Coursera

Prepare for a call center customer service job: learn the hiring process, build a resume and social media presence, ready your interview, and apply de-escalation skills in a capstone.

• Coursera
• 2 weeks, 2 hours a week
• Self-Paced
• Paid Course

Retail Customer Service

39 ratings at Coursera

Process retail transactions — sales, returns, exchanges, and customer data entry — while creating positive customer interactions, de-escalating conflict, and handling e-commerce issues.

• Coursera
• 5 weeks, 4 hours a week
• Self-Paced
• Paid Course

Preparing for Your Retail Customer Service Role

18 ratings at Coursera

Prepare for a customer service job: optimize your resume and social media presence, navigate hiring and interviews, and apply de-escalation and problem-solving skills in a capstone.

• Coursera
• 2 weeks, 3 hours a week
• Self-Paced
• Paid Course