Knowledge Accelerators Courses

Data-Driven Decisions with Power BI

270 ratings at Coursera

Build interactive Power BI dashboards: import, clean, transform and model data, create charts, maps and KPIs, then publish reports to the Power BI Service.

• Coursera
• 5 weeks, 2 hours a week
• Self-Paced
• Paid Course

Customer Service Fundamentals

1934 ratings at Coursera

Learn to build rapport and communicate clearly with customers, resolve issues with a methodical process, and apply service standards, ticketing systems, SLAs and KCS methodology.

• Coursera
• 6 weeks, 2 hours a week
• Self-Paced
• Paid Course

Career Certificate

Microsoft 365 Copilot: Boost Productivity & Build Agents

229 ratings at Coursera

Use Microsoft 365 Copilot across Excel, Word, Outlook, Teams, PowerPoint and SharePoint to write effective prompts, automate repetitive tasks, and build custom Copilot agents.

• Coursera
• 8 weeks, 2 hours a week
• Self-Paced
• Paid Course
• 5 courses

Advanced Microsoft 365 Copilot AI: Build & Use Agents

113 ratings at Coursera

Build, test, and refine Copilot agents in Copilot Studio using topics, actions, and variables, use SharePoint agents and Copilot Coaches, and apply AI governance frameworks.

• Coursera
• 6 weeks, 1 hour a week
• Self-Paced
• Paid Course

The ABC's of GDPR: Protecting Privacy in an Online World

78 ratings at Coursera

Learn GDPR terminology and principles, data subject rights, and organizational compliance responsibilities, plus the penalties for non-compliance and how the regulation applies outside Europe.

• Coursera
• 1 hour 58 minutes
• Self-Paced
• Paid Course

Cybersecurity Awareness Essentials for Employees

56 ratings at Coursera

Spot phishing emails and social engineering tactics, manage passwords and multi-factor authentication, and protect devices, cloud accounts, and remote work setups from malware and insider threats.

• Coursera
• 2 hours 1 minute
• Self-Paced
• Paid Course

Beginner Microsoft Copilot: AI Prompts & Workflows

57 ratings at Coursera

Learn to work with Microsoft Copilot across Microsoft 365, Windows 11, and Edge: write effective prompts, use Copilot Chat, and create presentations, visuals, and summaries.

• Coursera
• 2 hours 21 minutes
• Self-Paced
• Paid Course

Microsoft 365 Copilot AI: Excel, Word, Teams, Outlook +

45 ratings at Coursera

Use Microsoft Copilot across Word, Excel, PowerPoint, Outlook, Teams, and OneNote to draft and summarize documents, build VLOOKUP-driven analyses and pivot charts, and recap meetings.

• Coursera
• 7 weeks, 1 hour a week
• Self-Paced
• Paid Course

Microsoft Copilot in Excel: Smarter Data Analysis Made Easy

38 ratings at Coursera

Automate spreadsheet work with Microsoft Copilot in Excel: reshape data, surface insights, build charts and dashboards, run macros, and refine prompts when results miss.

• Coursera
• 2 hours 49 minutes
• Self-Paced
• Paid Course

Microsoft 365 Copilot AI: Collaboration & Team Productivity

19 ratings at Coursera

Use Microsoft Copilot across Whiteboard, Loop, Planner and Teams to brainstorm ideas, prepare meeting agendas and notes, manage tasks, and make shared content more accessible.

• Coursera
• 2 hours 29 minutes
• Self-Paced
• Paid Course

Microsoft 365 Copilot: Harness AI across your Microsoft Apps

17 ratings at Coursera

Use Microsoft 365 Copilot in Word, Excel, PowerPoint, and Teams to summarize reports, analyze data, build presentations, and refine AI outputs through effective prompting.

• Coursera
• 1 hour 46 minutes
• Self-Paced
• Paid Course

Excel Basics for Beginners: Workbooks, Formatting, Charts and Core Skills

15 ratings at Coursera

Build your first Excel workbook: organize, sort and filter data with tables, calculate with formulas and conditional logic, then format and chart it.

• Coursera
• 1 hour 28 minutes
• Self-Paced
• Paid Course

Microsoft 365 Copilot AI: Office Automation & Workflows

14 ratings at Coursera

Apply Microsoft Copilot across Word, Excel, PowerPoint, Outlook, OneDrive, Forms, and SharePoint to draft documents, analyze budgets, summarize multiple files, and build site pages.

• Coursera
• 5 weeks, 1 hour a week
• Self-Paced
• Paid Course

Microsoft Planner - Essential Training for Managing Projects

10 ratings at Coursera

Build and manage plans in Microsoft Planner using buckets, tasks, and Board, Charts and Schedule views, and connect Planner with Teams, Outlook and To Do.

• Coursera
• 2 hours 41 minutes
• Self-Paced
• Paid Course

Career Certificate

Microsoft 365 Foundations: Work, Meet, Share & Create

9 ratings at Coursera

Use Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint to manage email, meetings, files, and documents, and streamline tasks with Microsoft 365 Copilot.

• Coursera
• 8 weeks, 2 hours a week
• Self-Paced
• Paid Course
• 5 courses