Customer Service

Overview

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Go under the hood of AI — neural networks, real-world applications & more. Designed by UNSW experts.

This course introduces customer service for internal and external customers, covering customer needs, service attitude, in-person, phone, and online interactions, goodwill, return business, and difficult customers.

Syllabus

State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customers’ needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers