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OpenLearning

Handling a Difficult Customer

via OpenLearning

Overview

Master AI & Machine Learning for 50% Off
Go under the hood of AI — neural networks, real-world applications & more. Designed by UNSW experts.
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This course develops practical skills for handling difficult customers, including stress management, active listening, empathy, rapport building, and adapting to challenging circumstances in person and over the phone.

Syllabus

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Taught by

ECA Online

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