Customer Retention Courses and Certifications

Customer Success: How to Reduce Churn and Increase Retention

2930 ratings at Udemy

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention

• Udemy
• 1 hour 39 minutes
• Self-Paced
• Paid Course

Coursera

Improving Customer Retention

91 ratings at Coursera

Learn to improve customer retention: apply loyalty programs, customer service best practices, feedback analysis, and consumer behavior insights to turn customers into loyal advocates.

• Coursera
• 2 hours 3 minutes
• Self-Paced
• Paid Course

Coursera

Enhance Customer Retention

Spot churn-risk signals like declining email engagement, prioritize customers with RFM, and build win-back sequences and trigger-based retention plans in HubSpot and Mailchimp.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

Improving Customer Satisfaction & Retention

Learn customer service concepts and practical strategies for increasing customer retention and satisfaction.

• Study.com
• 1 hour 36 minutes
• Self-Paced
• Paid Course

Conf42

Enhancing Customer Retention through Personalization - AI-Powered Coupon Strategies in Retail

Explore AI-powered personalization strategies for enhancing customer retention in retail, covering data utilization, machine learning algorithms, and real-world case studies while addressing privacy challenges.

• YouTube
• 36 minutes
• Self-Paced
• Free Video

Keep them Coming Back: The Secret to Repeat Sales

3 ratings at CreativeLive

Keep them Coming Back: The Secret to Repeat Sales with Mei Pak

• CreativeLive
• 2 hours 19 minutes
• Self-Paced
• Paid Course

Coursera

Segment and Retain Customers

Segment customers into lifecycle stages with HubSpot smart lists, build automated win-back workflows, and run cohort analysis to diagnose churn drivers and cut lapsed users.

• Coursera
• 1 hour 37 minutes
• Self-Paced
• Paid Course

Coursera

Analyze and Optimize User Retention

Apply cohort analysis to measure user retention by acquisition channel: build Looker explores, read cohort heatmaps and retention curves, and pinpoint the "Aha! Moment" behind churn.

• Coursera
• 2 weeks, 1 hour a week
• Self-Paced
• Paid Course

Customer Value, Acquisition, and Retention

20 ratings at Coursera

Learn how firms use customer data to measure customer lifetime value and customer equity, and apply digital acquisition and churn models to retain profitable customers.

• Coursera
• 3 weeks, 2 hours a week
• Self-Paced
• Paid Course

Master Pricing: Balance Profit and Customer Retention

Find your optimal price with calculators and real-world experiments, apply skimming, psychological pricing, loss leaders and add-ons, and use set phrases to justify increases.

• Coursera
• 6 weeks, 1 hour a week
• Self-Paced
• Paid Course

B2B Sales: Deal Closing And Customer Retention

Learn proven closing techniques, coaching-led sales improvement, CRM strategy and customer-centric selling to win buyer commitment and manage post-close handover for lasting retention.

• Coursera
• 5 weeks, 2 hours a week
• Self-Paced
• Paid Course

Case Study: Analyzing Customer Churn in Excel

3112 ratings at DataCamp

Are you ready to apply your Excel skills to a fictitious dataset?

• DataCamp
• 1 hour
• Self-Paced
• Free Trial Available

Customer-Led Growth: Feedback, Metrics, and Retention

3 ratings at Udemy

Turn customer insights into product decisions, retention gains, & advocacy using JTBD, VoC, NPS/CSAT, & cohort analysis

• Udemy
• 2 hours
• Self-Paced
• Paid Course

Satisfacción garantizada: desarrolla estrategias de fidelización de clientes en línea

545 ratings at Coursera

Desarrolla estrategias de fidelización y satisfacción de clientes para tiendas de comercio electrónico.

• Coursera
• 4 weeks, 7 hours a week
• Self-Paced
• Paid Course

Customer Success: Conociendo al Cliente

23 ratings

Aprende cómo incorporar la estrategia de Customer Success (éxito del cliente) para descubrir de forma anticipada las necesidades de tus clientes y obtener un alto nivel de satisfacción mediante el sen

• edX
• 5 weeks, 4-6 hours a week
• Self-Paced
• Free Online Course (Audit)