Dubai College of Tourism Courses

Hotel Front Office Operations

71 ratings at Coursera

Learn hotel front office operations: guest interaction and image standards, interdepartmental communication and telephone etiquette, plus up-selling, room upgrades and reservation strategies that drive revenue.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

Travel Agency Operations

59 ratings at Coursera

Learn how a travel agency runs: respond to client enquiries, prepare quotations, book flights and handle currency conversions, and produce itineraries, confirmations, and booking yield calculations.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

Introduction to Budgeting for Events

38 ratings at Coursera

Build event budgets: identify expense and revenue components, use budget templates, estimate costs, and analyse profit, break-even, ROI and ROO.

• Coursera
• 2 weeks, 1 hour a week
• Self-Paced
• Paid Course

Introduction to Restaurant Revenue Management

14 ratings at Coursera

Apply restaurant revenue management: calculate KPIs like RevPASH and average spend per head, forecast busy periods, and set pricing, reservation, and table management strategies.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

Dubai Hospitality Marketing

11 ratings at Coursera

Learn hospitality marketing fundamentals: segment, target and position hotel offerings around customer needs, and reach guests through distribution channels, promotions and digital marketing techniques.

• Coursera
• 2 weeks, 2 hours a week
• Self-Paced
• Paid Course

Introduction to Hospitality Revenue Management

12 ratings at Coursera

Learn hotel revenue management: calculate KPIs like occupancy, ADR, RevPAR, MPI and RGI, benchmark against a competitive set, and use market intelligence tools to optimise pricing.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

Dubai Expo 2020 - A Case Study

Examine Expo 2020 Dubai as a case study: record attendance, sustainability initiatives, pandemic challenges, and the site's transformation into the District 2020 innovation hub.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Paid Course

The Travel Booking Lifecycle

Learn to run the travel agency booking lifecycle: respond to enquiries, prepare quotations, source product costs, handle flight bookings and currency conversions, and use mid-office systems.

• Coursera
• 1 hour 27 minutes
• Self-Paced
• Paid Course

Travel Agency Fundamentals

Learn how the travel agency sector works: identify agents, tour operators and airlines, follow the travel agent's selling process, and use professional industry terminology.

• Coursera
• 1 hour 22 minutes
• Self-Paced
• Paid Course

Travel Operations: From Bookings to Documentation

Book travel products with suppliers using electronic booking systems, produce confirmations, itineraries and financial records, and calculate booking yields to judge profitability.

• Coursera
• 1 hour 23 minutes
• Self-Paced
• Paid Course

Building High-Performance Teams in Hospitality

Learn to build and sustain high-performing hospitality teams: team formation and development, behaviours for effective and virtual teamwork, barriers to cohesion, and your own team role preferences.

• Coursera
• 2 weeks, 2 hours a week
• Self-Paced
• Paid Course

Introduction to Hotel Room Inventory Management

Manage hotel room inventory: determine physical availability, optimise room mix, set overbooking limits, and apply availability controls to maximise occupancy and guest satisfaction.

• Coursera
• 2 hours 29 minutes
• Self-Paced
• Paid Course

Menu Design for Dubai Hospitality

Design menus that sell: cost and categorise dishes with the item classification table, apply visual cues and item descriptions, and set pricing strategies.

• Coursera
• 3 hours 38 minutes
• Self-Paced
• Paid Course

Hospitality Pricing Strategies and Distribution Channels

Optimise hotel room pricing: apply value-based and market-based rates, manage rate integrity and parity, and compare direct and indirect distribution channel costs.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

Building a Career in Dubai's Event Industry

Explore how Dubai's events industry works: key event types, how conferences and festivals are planned, marketed and delivered, and how technology, sustainability and inclusivity shape careers there.

• Coursera
• 2 weeks, 1 hour a week
• Self-Paced
• Paid Course