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Coursera

Travel Operations: From Bookings to Documentation

Dubai College of Tourism via Coursera

Overview

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This course equips you with the foundational skills to expertly manage the entire travel booking lifecycle. You will learn to efficiently book diverse travel products across various supplier platforms, utilise electronic booking systems, and generate all essential professional documentation, including confirmations, itineraries, and financial records. What truly sets this course apart is our unique focus on profitability; you will gain the highly sought-after ability to calculate booking yields. This critical skill allows you to analyse and evaluate the financial performance of travel arrangements, moving beyond simple administration to making strategic, profit-conscious decisions. By completing this training, you will not only master operational efficiency but also learn how to add measurable value to any travel business from your first day, setting you apart as a strategic asset rather than just an administrator.

Syllabus

  • Booking Supplier Products and Services
    • This course covers the essential processes of booking travel arrangements and managing travel documentation. You'll learn how to book various travel products with different suppliers, utilise electronic booking systems, and create comprehensive travel documentation. This will include confirmations, itineraries, and financial records. You will also gain skills in calculating booking yields to evaluate the financial performance of travel arrangements.

Taught by

Katherine Payne

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