Customer Experience Courses and Certifications

Conflict Management and De-Escalation in Customer Service

3548 ratings at Udemy

Customer Support Training | Customer Success | Customer Experience | Customer Relationship Management | Client Success

• Udemy
• 3 hours 4 minutes
• Self-Paced
• Paid Course

Customer Service Training: How to Handle Upset Customers

3471 ratings at Udemy

Learn practical strategies to calm upset customers, defuse tense situations, and build long-term customer trust.

• Udemy
• 1 hour 59 minutes
• Self-Paced
• Paid Course

Excellence in Customer Service

3453 ratings at Udemy

Customer Service, Customer Service Management, Customer Support, Customer Experience, Customer Service Excellence

• Udemy
• 8 hours 22 minutes
• Self-Paced
• Paid Course

Unilever

Customer Understanding and Digital Marketing Channels

252 ratings at Coursera

Explore digital marketing essentials, customer insights, segmentation, content strategies, e-commerce channels, and performance metrics to enhance your marketing skills and drive business success.

• Coursera
• 20 hours 50 minutes
• Self-Paced
• Paid Course

Credential

AI for Marketing

82 ratings at Coursera

Explore AI's transformative impact on marketing, from customer acquisition to content creation. Gain practical skills in leveraging AI for enhanced marketing outcomes and business growth.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 3 courses

What Can AI Do for Marketing?

58 ratings at Coursera

Discover AI's impact on marketing strategies, customer engagement, and business growth. Learn to leverage data, map customer journeys, and address AI bias for ethical, effective marketing practices.

• Coursera
• 15 hours 14 minutes
• Self-Paced
• Paid Course

Customer Success | Understanding Your Customers

2643 ratings at Udemy

Learn to win customers and make them your ambassadors

• Udemy
• 2 hours 17 minutes
• Self-Paced
• Paid Course

Smart Tips: Customer Service

2547 ratings at Udemy

A collection of 31 micro-lessons to improve your skills for outstanding customer experiences

• Udemy
• 1 hour 53 minutes
• Self-Paced
• Paid Course

Starweaver Credential

Luxury Hospitality & Brand Innovation

202 ratings at Coursera

Master luxury hospitality brand innovation through modern management trends, digital marketing mastery, and design thinking for guest-centric service excellence.

• Coursera
• 12 weeks, 3 hours/week
• Self-Paced
• Paid Course
• 3 courses

Digital Marketing Strategy

35 ratings at edX

Set your fundamental right while crafting your marketing strategy for the digital age. Learn to apply powerful frameworks and practices to develop digital marketing plans.

• edX
• 6 weeks, 3-4 hours/week
• Self-Paced
• Free Online Course (Audit)

Starweaver

Hospitality Luxury Brand Management

172 ratings at Coursera

Develop expertise in luxury hospitality brand management, exploring market dynamics, customer experiences, and digital transformation to redefine and excel in managing luxury brands for the modern era.

• Coursera
• 8 hours 36 minutes
• Self-Paced
• Paid Course

AI's Existing Impact

11 ratings at Coursera

Explore AI's impact on personalization, recommendation systems, content moderation, chatbots, and consumer psychology in marketing. Learn to leverage AI for enhanced customer experiences and business growth.

• Coursera
• 12 hours 31 minutes
• Self-Paced
• Paid Course

Exceptional Customer Service (Live Online)

162 ratings at CourseHorse

Master the art of providing outstanding customer service with this comprehensive training program.

• CourseHorse
• 7 hours
• Self-Paced
• $300.00

Capstone: Making the Case for AI

Explore AI implementations in marketing, connecting to customer equity, demonstrating generative AI's content production, and describing its impact on customer experience.

• Coursera
• 5 hours 45 minutes
• Self-Paced
• Paid Course

Event Management for Beginners

1802 ratings at Udemy

Master the art of event planning through a proven 7-step process, from budgeting to execution, and gain confidence in organizing successful gatherings of any size with expert strategies from a seasoned professional.

• Udemy
• 1 hour 44 minutes
• Self-Paced
• Paid Course