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Customer Experience Agent Studio: Fundamentals

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Overview

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This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).

Syllabus

  • Customer experience agents: Just start designing
    • Start with AI: Build and test an agent
    • What is an agent
    • The progression of customer agents
    • Hybrid agents
    • What is CX Agent Studio
    • Use AI to build your agents: AIA
    • Just start designing quiz
  • Build and refine multi-agent architecture
    • Design multi-agent architecture
    • Design your agent graph
    • Understand the layers of agent instructions
    • Write and refine agent instructions
    • Manage variables
    • Use tools
    • Multi-agent architecture quiz
  • Make your agent multimodal and multilingual
    • Give your agent a voice
    • Enable multimodal image handling
    • Add keypad input
    • Make your agent multilingual
    • Multimodal and multilingual quiz
  • Evaluate and test CX agents
    • Agent-building journey
    • Test your agent
    • Evaluate your agent
    • Monitor your agent
    • Versioning and changelog
    • Evaluate and test quiz
  • Make your CX agents enterprise ready
    • Understand tools
    • Build and use tools
    • Control your agents with callbacks
    • Redact sensitive data with DLP
    • Keep your agents safe with guardrails
    • Deployment
    • Enterprise ready quiz
  • Review
    • Review and collaborate
    • CX Agent Studio review sheet
  • Your Next Steps
    • Completion

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