Understand Google Cloud Agents

This course provides a comprehensive overview of Google Cloud's agent platforms, Gemini Enterprise app, Conversational Agents, Customer Experience (CX) Studio, Gemini Enterprise Agent Platform, and Agent Development Kit. Learners will understand the unique capabilities of each offering, distinguish between the optimal solution for specific use cases, and gain foundational knowledge in creating search and chat applications.

Syllabus

Course overview

Course introduction
Introducing the Cymbal Labs use case

Introduction to Agents on Google Cloud

Module overview
Introduction to AI Agents
AI Agent core capabilities
The agent architecture
Enterprise use cases for AI agents
Developing agents with Google Cloud
Quiz: Introduction to Agents on Google Cloud

Gemini Enterprise app

Module overview
Introduction to the Gemini Enterprise app
Automating your daily work with the Gemini Enterprise app
Use case: Unifying knowledge bases with the Gemini Enterprise app
Introduction to Gemini Enterprise
Quiz: Gemini Enterprise app

Conversational Agents

Module overview
Introduction to Conversational Agents on Google Cloud
Conversational Agents and generative AI
Use case: Improving support experiences with Conversational Agents
Build a basic Conversational Agent Flow
Quiz: Conversational Agents

Customer Experience (CX) Agent Studio

Module overview
Introduction to Customer Experience (CX) Agent Studio
Creating CX Agents with AI
Use case: Maintaining customer context with CX Agent Studio
Quiz: CX Agent Studio

Gemini Enterprise Agent Platform

Module overview
Introduction to Gemini Enterprise Agent Platform
Enterprise connectivity and the model ecosystem
Use case: Building specialized agents with Gemini Enterprise Agent Platform
Enable informed decision making with a conversational agent that uses generators and data stores
Quiz: Gemini Enterprise Agent Platform