Introducing SAP Business AI for SAP Customer Experience

This course equips professionals with practical knowledge of Business AI within SAP CX using Joule as the embedded AI copilot. Learners will discover how Joule Agents and Joule for Consultants streamline processes, enhance decision-making, and enable hyper-personalized customer and commerce experiences. The program focuses on translating AI capabilities into real business impact through intelligent automation, data-driven insights, and scalable CX innovation.

Syllabus

Discovering Synergies Between Embedded AI and SAP CX

Explaining SAP’s Strategy
Launching into the Next Phase of our AI-Powered Transformation
Discovering Synergies Between Embedded AI and SAP CX

Exploring AI’s Role in Customer Experience

Enhancing Customer Experience: Integrating AI Into Key CX Processes
Optimizing the Customer Journey with SAP CX and SAP Business AI
Analyzing Real World Customer Examples
Exploring Business AI in CX Packages
Exploring AI’s Role in Customer Experience

Introducing SAP Joule for Consultants for SAP CX

Using AI-Powered Guidance to Accelerate SAP Customer Experience Projects
Introducing SAP Joule for Consultants for SAP CX

Navigating Resources for Deeper Understanding of Embedded AI

Navigating the Future with SAP Road Map Explorer
Discovering SAP Business AI Feature Catalog and SAP Business AI Feature Estimator
Navigating Resources for Deeper Understanding of Embedded AI