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SAP Learning

Introducing SAP Business AI for SAP Customer Experience

via SAP Learning

Overview

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This course equips professionals with practical knowledge of Business AI within SAP CX using Joule as the embedded AI copilot. Learners will discover how Joule Agents and Joule for Consultants streamline processes, enhance decision-making, and enable hyper-personalized customer and commerce experiences. The program focuses on translating AI capabilities into real business impact through intelligent automation, data-driven insights, and scalable CX innovation.

Syllabus

  • Exploring AI’s Role in Customer Experience
    • Enhancing Customer Experience: Integrating AI Into Key CX Processes
    • Optimizing the Customer Journey with SAP CX and SAP Business AI
    • Analyzing Real World Customer Examples
  • Introducing SAP Joule for Consultants for SAP CX
    • Using AI-Powered Guidance to Accelerate SAP Customer Experience Projects

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