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SAP Learning

Exploring AI-Driven Lead to Cash in SAP Customer Experience

via SAP Learning

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Overview

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This course explores the Lead to Cash process across the Business Suite and Autonomous CX, showing how SAP Customer Experience solutions and SAP backends work together and how SAP Business AI — including Joule and AI agents — is driving a more autonomous, outcome-driven customer journey.

Syllabus

  • Discovering SAP Business Suite
    • Introducing SAP Business Suite
    • Describing the Major Business Processes within SAP Business Suite
    • Identifying the Solutions in the SAP Customer Experience Portfolio
    • Integrating SAP Customer Experience Solutions Within the Lead to Cash Process
  • Exploring the Use of Artificial Intelligence in SAP Customer Experience Solutions
    • Introducing Artificial Intelligence Strategy at SAP
    • Exploring SAP Business AI
    • Applying Artificial Intelligence in SAP Customer Experience Solutions
  • Explaining the SAP Lead to Cash Business Process
    • Describing the SAP Lead to Cash Business Process and its Stages
    • Introducing a Sample Business Use Case
  • Introducing the Contact to Lead Stage
    • Understanding the Contact to Lead Stage
    • Using SAP Customer Experience Solutions in the Contact to Lead Stage
    • Leveraging AI within the Contact to Lead Stage
    • Demonstrating the Contact to Lead Stage
  • Discovering the Lead to Opportunity Stage
    • Understanding the Lead to Opportunity Stage
    • Managing Leads in the Lead to Opportunity Stage with SAP Sales Cloud
    • Leveraging AI within the Lead to Opportunity stage
    • Demonstrating the Lead to Opportunity Stage
  • Understanding the Opportunity to Quote Stage
    • Explaining the Opportunity to Quote Stage
    • Using SAP Customer Experience Solutions in the Opportunity to Quote Stage
    • Leveraging AI within the Opportunity to Quote Stage
    • Demonstrating the Opportunity to Quote Stage
  • Exploring the Quote to Order Stage
    • Understanding the Quote to Order Stage
    • Using SAP Customer Experience Solutions in the Quote to Order Stage
    • Leveraging AI within the Quote to Order Stage
    • Demonstrating the Quote to Order Stage
  • Describing the Order to Cash Stage
    • Understanding the Order to Cash Stage
    • Using SAP Customer Experience Solutions in the Order to Cash Stage
    • Leveraging AI within the Order to Cash Stage
  • Exploring Lead to Cash Variants
    • Identifying Lead to Cash Variants

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