Customer Journey Courses and Certifications

Build a Customer Journey Map that Drives Engagement

Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Nelson

• CreativeLive
• 1 hour 23 minutes
• Self-Paced
• Paid Course

FAST CLASS: Build a Customer Journey Map that Drives Engagement

FAST CLASS: Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Kirke

• CreativeLive
• 1 hour 22 minutes
• Self-Paced
• Paid Course

Customer Experience: Journey Mapping, UX, VoC & CX Strategy

407 ratings at Udemy

Learn Customer Journey Mapping, VoC, CX Strategy, Segmentation, Service Blueprint & CX Analytics

• Udemy
• 6 hours 44 minutes
• Self-Paced
• Paid Course

Explore SAP Customer Experience solutions to build brand loyalty through personalized, connected experiences. Learn about cloud offerings for customer data, commerce, sales, and service to enhance customer relationships.

• SAP Learning
• 1 hour 15 minutes
• Self-Paced
• Free Online Course

Journey Mapping to Understand Customer Needs

Journey mapping reveals a holistic view of the customer experience by uncovering moments of both frustration and delight throughout a series of interactions. Find opportunities to streamline the exper

• Nielsen Norman Group
• 4 hours
• Self-Paced
• Paid Course

Airline Customer Experience: Touchpoints & Journey Mapping

Discover how to design, manage, and improve the end-to-end customer journey for a seamless airline experience.

• Aeroclass
• 2 hours
• Self-Paced
• Paid Course

Marketing Unzipped

How to Map Your Customer Journey - Stop Losing Leads!

Discover how to map your customer journey across five critical stages to stop losing leads and boost conversions with personalized touchpoints.

• YouTube
• 21 minutes
• Self-Paced
• Free Video

Omnichannel Customer Experience Management (CX)

6925 ratings at Udemy

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

• Udemy
• 2 hours 58 minutes
• Self-Paced
• Paid Course

University of Arizona

Marketing Communications: The Customer's Journey

Discover how to map customer journeys and create integrated marketing campaigns using traditional, digital, and earned media to move audiences from awareness to advocacy.

• Coursera
• 7 hours 23 minutes
• Self-Paced
• Paid Course

Career Certificate

Microsoft Customer Journey Mapping 

Master AI-powered customer journey mapping using Microsoft Dynamics 365, Power BI, and Copilot to design, automate, and analyze multi-channel campaigns with portfolio-ready projects.

• Coursera
• Self-Paced
• Paid Course
• 4 courses

Campaign Execution and Automation

Master campaign execution using Microsoft tools—design multi-step customer journeys, build LinkedIn campaigns with ABM, coordinate cross-channel launches, and optimize performance for real-world GTM success.

• Coursera
• 8 weeks, 1 hour a week
• Self-Paced
• Paid Course

17 Critical Questions to Improve Your Marketing Strategy

Diagnose marketing gaps using a 17-question framework to build buyer personas, optimize channels, map customer journeys, and track KPIs that drive measurable results.

• Coursera
• 5 weeks, 1 hour a week
• Self-Paced
• Paid Course

Coursera

Attribution Model Analysis

Master attribution modeling to evaluate marketing channel contributions, calculate ROAS and CPA, and make data-driven budget decisions across the full customer journey.

• Coursera
• 2 weeks, 1 hour a week
• Self-Paced
• Paid Course

Journey Design and Orchestration

Master multi-channel customer journey design with Microsoft Customer Insights and Copilot—build flows, personalize content, analyze attribution, and optimize campaigns across email, SMS, social, and more.

• Coursera
• 7 weeks, 1 hour a week
• Self-Paced
• Paid Course

Professional Certificate in Customer Experience Management

607 ratings at Udemy

Professional Certificate in CX / Customer Experience Management by MTF Institute

• Udemy
• 1 hour 50 minutes
• Self-Paced
• Paid Course