Customer Journey Courses and Certifications

Build a Customer Journey Map that Drives Engagement

3 ratings at CreativeLive

Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Nelson

• CreativeLive
• 1 hour 23 minutes
• Self-Paced
• Paid Course

FAST CLASS: Build a Customer Journey Map that Drives Engagement

FAST CLASS: Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Kirke

• CreativeLive
• 1 hour 22 minutes
• Self-Paced
• Paid Course

Coursera

GenAI for Customer Journey Mapping

Design AI-enhanced customer journey maps: use tools like ChatGPT to uncover behavior patterns, build predictive adaptive journeys, and weigh GenAI's benefits and challenges.

• Coursera
• 3 hours 39 minutes
• Self-Paced
• Paid Course

Airline Customer Journey: Digital & Physical Touchpoints

This video is part of a series of microlearning courses aiming to provide insights into specific topics.

• Aeroclass
• 32 minutes
• Self-Paced
• Paid Course

Airline Customer Experience: Touchpoints & Journey Mapping

Discover how to design, manage, and improve the end-to-end customer journey for a seamless airline experience.

• Aeroclass
• 2 hours
• Self-Paced
• Paid Course

Customer Journey Management

Customers expect highly orchestrated, seamless omnichannel customer experiences. In this course, you will learn how to overcome organizational barriers to adopt a journey-driven approach to experience

• Nielsen Norman Group
• 7 hours
• Self-Paced
• Paid Course

Journey Mapping to Understand Customer Needs

Journey mapping reveals a holistic view of the customer experience by uncovering moments of both frustration and delight throughout a series of interactions. Find opportunities to streamline the exper

• Nielsen Norman Group
• 4 hours
• Self-Paced
• Paid Course

Marketing Unzipped

How to Map Your Customer Journey - Stop Losing Leads!

Discover how to map your customer journey across five critical stages to stop losing leads and boost conversions with personalized touchpoints.

• YouTube
• 21 minutes
• Self-Paced
• Free Video

Turn Customers Into Fans in the First 100 Days

12 ratings at CreativeLive

Turn Customers Into Fans in the First 100 Days with Joey Coleman

• CreativeLive
• 15 hours 53 minutes
• Self-Paced
• Paid Course

Phygital Customer Journey

Il corso verte sull ’esperienza del cliente e perché tale tema sta assumendo un’importanza fondamentale nella definizione delle scelte aziendali e nell’analisi dei comportamenti di mercato. Il corso c

• Federica
• Self-Paced
• Free Online Course

University of Arizona

Marketing Communications: The Customer's Journey

Map the customer journey from awareness to advocacy: select paid, owned, and earned media channels and build media strategies with SMART objectives and KPIs.

• Coursera
• 4 weeks, 2 hours a week
• Self-Paced
• Paid Course

Career Certificate

Microsoft Customer Journey Mapping

Design AI-powered customer journeys in Dynamics 365 Customer Insights: build unified profiles, orchestrate multi-channel campaigns with Copilot personalization, and report attribution in Power BI dashboards.

• Coursera
• 4 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 4 courses

Packt

Orchestrating Experiences: Designing Consistent UX Journeys

Design consistent cross-channel experiences: map touchpoints and ecosystems, orient around customer journeys, define experience principles, and craft service blueprints and future-state visions.

• Coursera
• 11 weeks, 1 hour a week
• Self-Paced
• Paid Course

Coursera

Structure Lifecycle Marketing

Structure lifecycle marketing around Awareness, Acquisition, Activation, Retention and Reactivation stages, analyze funnel drop-off in HubSpot, and build messaging matrices with automated flows in Klaviyo.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

ESSCA

The User Journey Mapping Method for Innovation

Build user journey maps to uncover unmet user needs: analyze how innovation works in corporations and start-ups, spot friction points, and use GenAI to enrich your analysis.

• Coursera
• 2 weeks, 3 hours a week
• Self-Paced
• Paid Course