Customer Journey Courses and Certifications

Explore SAP Customer Experience solutions to build brand loyalty through personalized, connected experiences. Learn about cloud offerings for customer data, commerce, sales, and service to enhance customer relationships.

• SAP Learning
• 1 hour 15 minutes
• On-Demand
• Free Online Course

Leveraging AI Tools to Build a Customer Journey

3 ratings at LinkedIn Learning

Boost your sales, marketing, and customer experience results with AI-powered funnels.

• LinkedIn Learning
• 1 hour 17 minutes
• On-Demand
• Free Trial Available

Professional Certificate in Customer Experience Management

601 ratings at Udemy

Professional Certificate in CX / Customer Experience Management by MTF Institute

• Udemy
• 1 hour 50 minutes
• On-Demand
• Paid Course

Managing Your Sales Process

1206 ratings at LinkedIn Learning

Learn how to build a sales process that is easy to follow and keeps you on track.

• LinkedIn Learning
• 37 minutes
• On-Demand
• Free Trial Available

University of Arizona

Marketing Communications: The Customer's Journey

Discover how to map customer journeys and create integrated marketing campaigns using traditional, digital, and earned media to move audiences from awareness to advocacy.

• Coursera
• 7 hours 23 minutes
• On-Demand
• Paid Course

Build a Customer Journey Map that Drives Engagement

3 ratings at CreativeLive

Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Nelson

• CreativeLive
• 1 hour 23 minutes
• On-Demand
• Paid Course

FAST CLASS: Build a Customer Journey Map that Drives Engagement

FAST CLASS: Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Kirke

• CreativeLive
• 1 hour 22 minutes
• On-Demand
• Paid Course

Foundations of Digital Marketing and E-commerce

31162 ratings at Coursera

Explore digital marketing and e-commerce fundamentals, customer journey concepts, marketing strategies, and performance metrics to prepare for entry-level roles in these dynamic fields.

• Coursera
• 12 hours
• On-Demand
• Paid Course

Meta

Introduction to Social Media Marketing

15702 ratings at Coursera

This course lays the foundation of social media marketing.

• Coursera
• 17 hours 53 minutes
• On-Demand
• Paid Course

Digital Banking - Masterclass & Introduction to Fintech

13690 ratings at Udemy

A complete Digital Banking and Fintech course with 10+ hours of videos, assignments, resources and quizzes.

• Udemy
• 9 hours 44 minutes
• On-Demand
• Paid Course

Marketing Fundamentals

This course covers the fundamentals of digital marketing, including the what, why, where, when, and how of marketing your business to the appropriate audience.

• Udacity
• 10 hours
• On-Demand
• Paid Course

Design Thinking : Customer Journey Mapping

462 ratings at Udemy

Sure shot way to delight customers, recreate value proposition, improve customer experience (CX) & become profitable

• Udemy
• 1 hour 4 minutes
• On-Demand
• Paid Course

Customer Experience: Journey Mapping

3037 ratings at LinkedIn Learning

Gain a deeper understanding of your customer. Find pain points and opportunities in the customer experience with journey mapping.

• LinkedIn Learning
• 50 minutes
• On-Demand
• Free Trial Available

CCO: Chief Customer Officer: CX Journey, Success & Care [EN]

72 ratings at Udemy

Experience | Client Retention | Support Strategy | Service Optimization | Loyalty Programs | Satisfaction Metrics | CSAT

• Udemy
• 3 hours 7 minutes
• On-Demand
• Paid Course

Coursera

GenAI for Customer Journey Mapping

Discover how to leverage GenAI tools like ChatGPT to create dynamic, predictive customer journey maps that adapt in real-time, enhancing customer experiences through pattern recognition and personalized engagement strategies.

• Coursera
• 3 hours 39 minutes
• On-Demand
• Paid Course