Customer Engagement Courses and Certifications

Digital Marketing: Customer Engagement Strategy

36 ratings

Learn the introductory theory and strategy behind marketing analytics that provides marketers with the foundation needed to apply data analytics to real-world challenges they confront daily in their professional lives.

• Coursera
• 4 weeks, 3 hours a week
• Self-Paced
• Paid Course

Career Certificate

Google Digital Customer Engagement

69 ratings at Coursera

Learn to attract and keep customers online: build customer personas, run social media and email campaigns, optimize an online store, and design loyalty programs.

• Coursera
• 4 weeks, 5 hours a week
• Self-Paced
• Paid Course
• 6 courses

Customer Engagement & Relationship

Design customer engagement strategies that pair empathy with AI: segment customers, build omni-channel templates, score account health, and write apologies and service recovery messages.

• Coursera
• 12 weeks, 1 hour a week
• Self-Paced
• Paid Course

Coursera

Customer Engagement and Collaboration

Segment customers by lifecycle stage in HubSpot, build win-back workflows, run cohort analysis on churn, facilitate brainstorms in Miro, and track brand awareness in Looker Studio.

• Coursera
• 5 weeks, 2 hours a week
• Self-Paced
• Paid Course

Customer Engagement Specialist

Learn to create, launch, and measure personalized campaigns and multi-step Canvas journeys in Braze, using audience segmentation, cross-channel messaging, lifecycle strategy, and reporting analytics.

• Coursera
• 16 weeks, 1 hour a week
• Self-Paced
• Paid Course

Salesforce

Configure Life Sciences Cloud for Customer Engagement

Configure Life Sciences Cloud to support compliant customer engagement from strategy through execution and insight.

• Trailhead
• 6 hours
• Self-Paced
• Free Online Course

Career Certificate

Digital Marketing

14 ratings

Study the digital marketing landscape through analytics, search engine optimization, social media, platforms and data, emerging media and AI, then execute strategies in a capstone project.

• Coursera
• 12 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 7 courses

Rethink What You Sell and Who You Serve

Rethink What You Sell and Who You Serve with Tara-Nicholle Nelson

• CreativeLive
• 1 hour 8 minutes
• Self-Paced
• Paid Course

FAST CLASS: Rethink What You Sell and Who You Serve

FAST CLASS: Rethink What You Sell and Who You Serve with Tara-Nicholle Kirke

• CreativeLive
• 1 hour 7 minutes
• Self-Paced
• Paid Course

Stanford CS149 - Parallel Computing 2023

22 ratings

Master parallel computing fundamentals from multi-core CPUs to GPUs, covering hardware design, programming techniques, and performance optimization for modern systems.

• YouTube
• 1 day 19 minutes
• Self-Paced
• Free Video

Build a Customer Journey Map that Drives Engagement

3 ratings at CreativeLive

Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Nelson

• CreativeLive
• 1 hour 23 minutes
• Self-Paced
• Paid Course

Customer Success | How to Actively Engage Your Customers

6550 ratings at Udemy

Learn to engage customers through the Customer Engagement Value Chain, the seven walls, empathy mapping, customer insight, personas and propositions, and customer journey mapping.

• Udemy
• 1 hour 23 minutes
• Self-Paced
• Paid Course

Coursera

GenAI for Customer Communication

14 ratings at Coursera

Apply AI to customer communication: deploy chatbots for real-time support, use predictive analytics to cut churn, run sentiment analysis on feedback, and map customer journeys.

• Coursera
• 3 hours 36 minutes
• Self-Paced
• Paid Course