Customer Service Courses and Certifications

Conflict Resolution and De-Escalation for Upset Customers

8696 ratings at Udemy

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with upset clients and customers

• Udemy
• 9 hours 50 minutes
• Self-Paced
• Paid Course

Customer Experience (CX) in Industry 4.0

6954 ratings at Udemy

Creating an engaging and rich Customer Experience (CX) in Industry 4.0

• Udemy
• 16 hours 36 minutes
• Self-Paced
• Paid Course

Customer Support Skills

3624 ratings at Udemy

Get trained in the basic skills required to be successful in customer support

• Udemy
• 39 minutes
• Self-Paced
• Free Online Course

Technical Support (IT) Case Studies and Capstone

186 ratings at Coursera

Aplica conocimientos del Certificado Profesional de Soporte IT de IBM en casos prácticos. Mejora habilidades de resolución de problemas, comunicación y atención al cliente en entornos profesionales.

• Coursera
• 9 hours 59 minutes
• Self-Paced
• Paid Course

Coursera

Voice of the Customer (VoC): Enhancing Experiences

163 ratings at Coursera

Learn to harness customer insights, drive improvements, and cultivate a customer-centric culture. Explore real-world case studies and gain practical skills for enhancing customer experiences and organizational success.

• Coursera
• 3 hours 44 minutes
• Self-Paced
• Paid Course

Getting Started with Call Center Training

1954 ratings at Udemy

Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated.

• Udemy
• 1 hour 13 minutes
• Self-Paced
• Paid Course

CVS Health

Interacting with Customers

91 ratings at Coursera

Learn to create positive customer interactions, meet needs, de-escalate conflicts, and maintain professionalism across various retail settings and communication channels.

• Coursera
• 21 hours 57 minutes
• Self-Paced
• Paid Course

Career Certificate

Fundamentos da Gestão do Sucesso do Cliente

66 ratings at Coursera

Aprenda a maximizar o uso de tecnologia, melhorar a experiência do usuário e alcançar objetivos de negócio, estabelecendo relações de longo prazo baseadas em assinatura e receita recorrente.

• Coursera
• 12 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

Coursera

Create a services customer satisfaction process

42 ratings at Coursera

Learn to map customer interactions, align marketing and service opportunities, and design a process for achieving and measuring customer satisfaction in this hands-on project.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

Coursera

Create a Customer Satisfaction Survey with Typeform

37 ratings at Coursera

Learn to design and create effective customer satisfaction surveys using Typeform, from structuring questions to collecting responses, in this hands-on project.

• Coursera
• 1 hour 52 minutes
• Self-Paced
• Paid Course

Dell

Dell Technologies Technical Support Career Introduction

25 ratings at Coursera

Gain essential skills and insights for a successful tech support career. Learn roles, responsibilities, interview strategies, and industry trends to excel in this dynamic field.

• Coursera
• 8 hours 14 minutes
• Self-Paced
• Paid Course

Coursera

Create surveys with Qualtrics

15 ratings at Coursera

In this project you will learn how to create a survey using Qualtrics . We will create one for Customer satisfaction. This is critical as it tells us if our customer will come back and buy more from us.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

Coursera

Create a Customer Satisfaction Survey in Qualtrics

14 ratings at Coursera

Design a customer satisfaction survey to gauge overall satisfaction, identify areas for improvement, and capitalize on successes. Learn to create effective questions and leverage insights for business growth.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

Coursera

Customer Support digital transformation with HubSpot

14 ratings at Coursera

Learn to digitally transform customer support using HubSpot CRM. Identify optimization opportunities, customize CRM features, and align digital transformation with business strategy.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

How to Achieve Service Excellence - Jagdish Sheth

Master the art of delivering exceptional service through reliability, personalization, and strategic frameworks that drive customer loyalty and business differentiation.

• Coursera
• 1 hour 47 minutes
• Self-Paced
• Paid Course