Customer Relationship Management Courses and Certifications

A Organização Centrada na Jornada do Cliente

20 ratings at Coursera

Aprenda a criar valor com clientes, alinhando objetivos, desenhando jornadas e experiências, e desenvolvendo habilidades para relações eficazes e soluções ágeis que atendam às demandas do mercado.

• Coursera
• 1 day 3 hours 16 minutes
• Self-Paced
• Paid Course

Principais Elementos do Sucesso do Cliente

20 ratings at Coursera

Aprenda as dez leis do Sucesso do Cliente e como implementá-las para melhorar a estratégia de negócios, relacionamento, métricas e co-criação de valor, promovendo uma mentalidade centrada no cliente.

• Coursera
• 1 day 16 hours 57 minutes
• Self-Paced
• Paid Course

Marketing Strategy

7 ratings at Noble Desktop

Master essential marketing principles and strategies to develop comprehensive plans, conduct market research, analyze competitors, and implement effective campaigns for business success.

• Noble Desktop
• 12 hours
• 28th May, 2026
• $325.00

Modelos de Atribuição

Aprenda a atribuir crédito aos canais de marketing na jornada do cliente, usando modelos tradicionais e avançados para otimizar recursos e aumentar a eficácia das estratégias de comunicação.

• Coursera
• 21 hours 27 minutes
• Self-Paced
• Paid Course

Les bases de la gestion des clients et des concurrents avec Goldman Sachs 10,000 Women  

Explorez le processus d'achat, la segmentation du marché et l'analyse concurrentielle pour développer une proposition de valeur client convaincante et une stratégie tarifaire efficace pour la croissance de votre entreprise.

• Coursera
• 4 hours 33 minutes
• Self-Paced
• Paid Course

UBits

Negociación y gestión de métricas

Enhance your knowledge of negotiation strategies, customer relationship management, and sales metrics while developing rapport-building skills and stakeholder management techniques for improved commercial outcomes.

• Coursera
• 19 hours 14 minutes
• Self-Paced
• Paid Course

Master AI-powered sales workflows using Claude—research prospects, draft proposals, handle objections, and analyze pipelines while building a personalized Claude system tailored to your sales role.

• Noble Desktop
• Self-Paced
• $899.00

Creating a Results-Driven Culture Course

Discover how to align mission, vision, and goals while enhancing decision-making, customer relationships, and operational efficiency for organizational success.

• Noble Desktop
• Self-Paced
• $649.00

Complete Salesforce Certified Platform Administrator Course

37129 ratings at Udemy

Most In-Depth and Current Admin Course - Best Selling Platform Administrator Course Includes ChatGPT Prompt Library

• Udemy
• 1 day 15 hours 38 minutes
• Self-Paced
• Paid Course

SAP Simplified for Absolute Beginners

22329 ratings at Udemy

Simplified introduction to SAP ERP, covering basic functionalities, navigation, and transactions. Ideal for beginners, combining theory with practical demonstrations in a live system.

• Udemy
• 2 hours 31 minutes
• Self-Paced
• Paid Course

Salesforce 101: Introduction to Salesforce

20119 ratings at Udemy

What is Salesforce? How can you get one of the highest Salaries in the tech industry?

• Udemy
• 2 hours 2 minutes
• Self-Paced
• Paid Course

SAP for Beginners course | SAP ERP with practice

19399 ratings at Udemy

SAP ERP practical training with business examples and practice on the newest SAP HANA system

• Udemy
• 4 hours 57 minutes
• Self-Paced
• Paid Course

The Ultimate SAP S/4HANA Course 2026: From Zero to Expert

18659 ratings at Udemy

SAP ERP for Absolute Beginners: From Beginner to Six-Figure SAP Consultant with 200+ Hands-On Business Scenarios

• Udemy
• 12 hours 6 minutes
• Self-Paced
• Paid Course

Salesforce Certified Administrator Training (Jan 2025)

17972 ratings at Udemy

Updated Jan 2025 - Want to pass the Salesforce Admin Exam? with a focused course including mock test and best practice?

• Udemy
• 22 hours 6 minutes
• Self-Paced
• Paid Course

Brilliant Customer Service: How to Impress your Customers!

17088 ratings at Udemy

Enhance your customer support and truly differentiate yourself from your competition!

• Udemy
• 1 hour 16 minutes
• Self-Paced
• Paid Course