Customer Relationship Management Courses and Certifications

Understanding Customer Relationship Management Basics

Learn essential CRM strategies and technologies to enhance customer satisfaction, foster loyalty, and drive business growth through effective relationship management techniques.

• Study.com
• 1 hour 28 minutes
• On-Demand
• Paid Course

IIT Kharagpur;  NPTEL

Customer Relationship Management

Learn strategies for winning and retaining customers profitably. Explore customer-centric practices, lifetime value, and relationship-building techniques to implement successful CRM for long-term business growth.

• Swayam
• 6 weeks
• On-Demand
• Free Online Course

Microcredential

CSCMP Supply Chain Foundations: Customer Relationship Management Professional Certificate

Develop customer service skills for supply chain success. Learn to create value, build personas, manage globally, and use Excel for dashboards. Enhance customer retention and satisfaction.

• LinkedIn Learning
• On-Demand
• Free Trial Available
• 6 courses

Great Learning

Customer Relationship Management

Learn to enhance customer relationships, boost sales, and improve retention through effective CRM strategies, components, processes, and real-world examples.

• YouTube
• 49 minutes
• On-Demand
• Free Video

NPTEL-NOC IITM

Customer Relationship Management

Explore the fundamentals of Customer Relationship Management and learn effective strategies for building and maintaining strong customer relationships.

• YouTube
• 48 minutes
• On-Demand
• Free Video

Customer Success Manager: Fundamentals to your CSM career

7957 ratings at Udemy

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise

• Udemy
• 1 hour 53 minutes
• On-Demand
• Paid Course

Customer Success | How to Actively Engage Your Customers

6540 ratings at Udemy

Learn strategies to deeply understand and emotionally connect with customers, driving growth through targeted engagement and empathy-based approaches across various industries.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course

Customer Experience Management (CX): MASTERCLASS 2026

4889 ratings at Udemy

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.

• Udemy
• 13 hours 3 minutes
• On-Demand
• Paid Course

Fundamentals of Real Customer Success

4610 ratings at Udemy

Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.

• Udemy
• 1 hour 49 minutes
• On-Demand
• Paid Course

Customer Success: Build Cross-Functional Relationships

4442 ratings at Udemy

Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.

• Udemy
• 1 hour 26 minutes
• On-Demand
• Paid Course

Customer Success | How to Listen to Today's Customers

3979 ratings at Udemy

Learn to create a winning social media strategy by understanding customer engagement, analyzing data, and implementing proven tactics for business success.

• Udemy
• 1 hour 11 minutes
• On-Demand
• Paid Course

Microsoft Dynamics 365 Fundamentals (CRM) - MB-910

3126 ratings at Udemy

Principles behind Dynamics 365 Customer Insights Journeys, Sales, and Customer and Field Service. Covers MB-910 topics.

• Udemy
• 5 hours 46 minutes
• On-Demand
• Paid Course

Customer Success: How to Reduce Churn and Increase Retention

2765 ratings at Udemy

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention

• Udemy
• 1 hour 39 minutes
• On-Demand
• Paid Course

Professional Diploma in CRM Platforms Management

1076 ratings at Udemy

CRM Platforms at Sales, Service, Marketing and Business Management (Siebel, Dynamics CRM/365, Salesforce, SAP CRM)

• Udemy
• 1 hour 41 minutes
• On-Demand
• Paid Course

Coursera

Introduction to CRM with HubSpot

1044 ratings at Coursera

Learn to develop and utilize HubSpot's CRM platform to manage customer data, streamline processes, and grow your business with this user-friendly, all-inclusive tool for sales, marketing, and customer service.

• Coursera
• 1 hour 55 minutes
• On-Demand
• Paid Course