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Trailhead

Succeed with Relationship Selling

Salesforce via Trailhead

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Overview

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Learn relationship selling and follow-through best practices from Dale Carnegie.
  • Use relationship-oriented techniques to facilitate the buying process.
  • Ensure a strong customer relationship throughout the agreement and implementation process.

Syllabus

  • Relationship Selling
    • Get Started with Relationship Selling
    • Make a Connection
    • Collaborate with the Customer
    • Create the Sales Presentation
    • Confirm an Effective Solution
    • Commit to the Sale
    • Dig Deeper into Relationship Selling
  • Post Sales Follow-Through
    • Strengthen the Relationship After Sales
    • Create the Formal Agreement
    • Plan the Implementation and Recurring Results

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