Customer Experience Courses and Certifications

Follow the Lead to Cash customer journey through the SAP Customer Experience portfolio: Customer Data Cloud, Commerce Cloud, Sales Cloud, Service Cloud, and Emarsys Customer Engagement.

• SAP Learning
• 1 hour 15 minutes
• Self-Paced
• Free Online Course

Learn to position SAP Customer Experience solutions within the SAP Business Suite and connect their capabilities, value drivers, and integrations.

• SAP Learning
• 2 hours 9 minutes
• Self-Paced
• Free Online Course

Amazon Web Services;  Amazon

AWS SimuLearn: Personalize the Customer Experience

Design and build an AWS solution for personalizing customer experiences through an AI-guided scenario and live console lab.

• AWS Skill Builder
• 1 hour
• Self-Paced
• Paid Course

Customer Experience Agent Studio: Fundamentals

Learn to design, build, test, and deploy multimodal, multilingual customer experience agents with multi-agent architectures, voice, tools, guardrails, and monitoring.

• Google Skills
• 5 hours
• Self-Paced
• Free Online Course

Manage customer engagement and shopping experience in Dynamics 365 Commerce

Managing customer engagement and improving the shopping experience helps consumers make better purchase decisions and build loyalty for the retailer's brands which ultimately leads to increased revenue.

• Microsoft Learn
• 3 hours 16 minutes
• Self-Paced
• Free Online Course

Validate your Dynamics 365 customer experience analyst skills

Configure Dynamics 365 Sales and Customer Insights to manage leads, opportunities, product catalogs, marketing emails, customer journeys, and a complete customer experience solution.

• Microsoft Learn
• 9 hours 31 minutes
• Self-Paced
• Free Online Course

Coursera Career Certificate

AI-Powered Customer Success

371 ratings at Coursera

Apply generative AI across customer success: run Voice of Customer programs, improve retention, automate support with ChatGPT and Claude, and design a chatbot in Flowise.

• Coursera
• 4 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 8 courses

Excellence in Customer Service

4835 ratings at Udemy

Customer Service, Customer Service Management, Customer Support, Customer Experience, Customer Service Excellence

• Udemy
• 8 hours 22 minutes
• Self-Paced
• Paid Course

Customer Service: 6 Keys To Exceptional Customer Service

3847 ratings at Udemy

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service

• Udemy
• 1 hour 45 minutes
• Self-Paced
• Paid Course

Unilever

Customer Understanding and Digital Marketing Channels

258 ratings at Coursera

Learn digital marketing foundations: customer personas, segmentation and positioning, the SOSTAC planning framework, the 6Ps marketing mix, and inbound and outbound channel metrics.

• Coursera
• 4 weeks, 5 hours a week
• Self-Paced
• Paid Course

Customer Service & Support For Customer Service Executives

2422 ratings at Udemy

Customer Service Skills | Customer Support | Customer Experience | Manage Upset Customers | Customer Service Executive

• Udemy
• 2 hours 25 minutes
• Self-Paced
• Paid Course

Starweaver

Hospitality Luxury Brand Management

175 ratings at Coursera

Manage luxury hospitality brands: apply branding fundamentals, maintain consistency and quality standards, track Michelin dining and wellness trends, and handle crisis management and digital innovation.

• Coursera
• 4 weeks, 2 hours a week
• Self-Paced
• Paid Course

AI's Existing Impact

13 ratings at Coursera

Learn how brands apply AI to personalization: recommendation systems, personalization algorithms and content moderation tradeoffs, monetizing product recommendations, marketing chatbots, and consumer trust in AI.

• Coursera
• 5 weeks, 3 hours a week
• Self-Paced
• Paid Course

Fundamentals of Digital Transformation

26 ratings at Coursera

Explore how cloud computing, IoT, AI, and automation reshape business: analyze digital transformation at Microsoft, Starbucks, and JPMorgan Chase, and weigh ethics, privacy, and new business models.

• Coursera
• 7 weeks, 1 hour a week
• Self-Paced
• Paid Course

Mastering Luxury Hospitality: Fundamentals to Leadership

17 ratings at Coursera

Learn the principles of luxury hospitality: service personalization and complaint handling, atmosphere and design, leading and inspiring service teams, and emerging sustainability trends.

• Coursera
• 7 weeks, 1 hour a week
• Self-Paced
• Paid Course