Customer Experience Courses and Certifications

Career Certificate

AI for Marketing

84 ratings at Coursera

Explore AI's transformative impact on marketing, from customer acquisition to content creation. Gain practical skills in leveraging AI for enhanced marketing outcomes and business growth.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 3 courses

Master Product Management by actually building a Product

2894 ratings at Udemy

Most Practical course for Product Managers. 17+ hours. Real-life project. AI tips. With Certificate

• Udemy
• 16 hours 46 minutes
• Self-Paced
• Paid Course

What Can AI Do for Marketing?

58 ratings at Coursera

Discover AI's impact on marketing strategies, customer engagement, and business growth. Learn to leverage data, map customer journeys, and address AI bias for ethical, effective marketing practices.

• Coursera
• 15 hours 14 minutes
• Self-Paced
• Paid Course

Customer Success | Understanding Your Customers

2643 ratings at Udemy

Learn to win customers and make them your ambassadors

• Udemy
• 2 hours 17 minutes
• Self-Paced
• Paid Course

Smart Tips: Customer Service

2547 ratings at Udemy

A collection of 31 micro-lessons to improve your skills for outstanding customer experiences

• Udemy
• 1 hour 53 minutes
• Self-Paced
• Paid Course

Starweaver Career Certificate

Luxury Hospitality & Brand Innovation

202 ratings at Coursera

Master luxury hospitality brand innovation through modern management trends, digital marketing mastery, and design thinking for guest-centric service excellence.

• Coursera
• 12 weeks, 3 hours/week
• Self-Paced
• Paid Course
• 3 courses

Marketing in the Age of AI

Discover how artificial intelligence transforms marketing through personalized targeting, recommendation systems, text analysis, and generative AI while navigating brand safety and regulations.

• Coursera
• 15 hours 38 minutes
• Self-Paced
• Paid Course

Starweaver

Hospitality Luxury Brand Management

172 ratings at Coursera

Develop expertise in luxury hospitality brand management, exploring market dynamics, customer experiences, and digital transformation to redefine and excel in managing luxury brands for the modern era.

• Coursera
• 8 hours 36 minutes
• Self-Paced
• Paid Course

AI's Existing Impact

11 ratings at Coursera

Explore AI's impact on personalization, recommendation systems, content moderation, chatbots, and consumer psychology in marketing. Learn to leverage AI for enhanced customer experiences and business growth.

• Coursera
• 12 hours 31 minutes
• Self-Paced
• Paid Course

Capstone: Making the Case for AI

10 ratings at Coursera

Explore AI implementations in marketing, connecting to customer equity, demonstrating generative AI's content production, and describing its impact on customer experience.

• Coursera
• 5 hours 45 minutes
• Self-Paced
• Paid Course

Exceptional Customer Service (Live Online)

162 ratings at CourseHorse

Build expertise in delivering outstanding customer service through this comprehensive training program.

• CourseHorse
• 7 hours
• Self-Paced
• $300.00

Marketing Strategy: Why are they not buying your product?

1895 ratings at Udemy

By mapping out the consumers journey and understanding path-to-purchase, we can influence purchase decisions.

• Udemy
• 1 hour 4 minutes
• Self-Paced
• Paid Course

SAP

SAP Customer Engagement and Discovery

128 ratings at Coursera

Explore SAP Activate methodology, customer engagement, and discovery techniques. Learn to gather insights, conduct workshops, and develop roadmaps for successful SAP implementations and transformations.

• Coursera
• 13 hours 6 minutes
• Self-Paced
• Paid Course

Event Management for Beginners

1802 ratings at Udemy

Master the art of event planning through a proven 7-step process, from budgeting to execution, and gain confidence in organizing successful gatherings of any size with expert strategies from a seasoned professional.

• Udemy
• 1 hour 44 minutes
• Self-Paced
• Paid Course

Career Certificate

Inteligência Artificial Aplicada ao CRM

105 ratings at Coursera

Aprenda a integrar IA na gestão de relacionamento com clientes, explorando CRM, ciência de dados e ferramentas como R para criar experiências personalizadas e impulsionar o engajamento da marca.

• Coursera
• 8 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses