Customer Relationship Management Courses and Certifications

Customer Value, Acquisition, and Retention

18 ratings at Coursera

Master strategies for leveraging customer data to build lasting relationships, optimize marketing investments, and maximize customer lifetime value through proven acquisition and retention models.

• Coursera
• 4 hours 55 minutes
• On-Demand
• Paid Course

Microsoft Dynamics 365 Sales Expert [ Copilot + PowerApps ]

207 ratings at Udemy

Dynamics 365 Sales Complete Course . MB-280 .Dynamics 365 CRM / Customer Engagement

• Udemy
• 4 hours 48 minutes
• On-Demand
• Paid Course

R12i Oracle E Business Suite Fundamentals

171 ratings at Udemy

Oracle E Business Suite is the most comprehensive suite of integrated global business applications

• Udemy
• 2 hours 42 minutes
• On-Demand
• Paid Course

Diploma of Microsoft Dynamics 365 CRM Business Architect

159 ratings at Udemy

Diploma of Microsoft Dynamics 365 CRM Business Architect by MTF Institute: Large Scale Customized Implementing in Bank

• Udemy
• 1 hour 54 minutes
• On-Demand
• Paid Course

Learning Microsoft Dynamics 365: The Basics

1847 ratings at LinkedIn Learning

Learn the basics of using Dynamics 365, the cloud-based CRM tool from Microsoft. See how to create records, track activities, work with leads and opportunities, and more.

• LinkedIn Learning
• 1 hour 47 minutes
• On-Demand
• Free Trial Available

Coursera Microcredential

Customer Analytics & Intelligence

128 ratings at Coursera

Master customer analytics through hands-on projects with HubSpot, Google Analytics, and AI tools to optimize segmentation, sentiment analysis, and retention strategies for better business outcomes.

• Coursera
• 4 weeks, 10 hours a week
• On-Demand
• Paid Course
• 7 courses

Unit Economics & CRM: LTV, Churn, Retention Rates, Cohorts

68 ratings at Udemy

Unit Economics and Customer Relationship Management: LTV, Churn, Retention rates, Cohorts

• Udemy
• 1 hour 1 minute
• On-Demand
• Paid Course

A Complete Guide to Agile CRM

51 ratings at Udemy

The objective is to make you awesome in Agile CRM. Learn everything you need to become Agile CRM Consultant.

• Udemy
• 4 hours 44 minutes
• On-Demand
• Paid Course

Customer Experience: Brand Promise & Customer Loyalty

54 ratings at Udemy

Design A Branded Customer Experience That Differentiates

• Udemy
• 1 hour 6 minutes
• On-Demand
• Paid Course

Differentiate Your Business w/ Customer Experience Marketing

40 ratings at Udemy

How to Create Massive Customer Loyalty and Profits Using Customer Experience Chain Reactions

• Udemy
• 1 hour 47 minutes
• On-Demand
• Paid Course

Fundamental Course : Microsoft MB-220 (Marketing Consultant)

39 ratings at Udemy

Microsoft MB-220, Microsoft Dynamics 365 Marketing Functional Consultant, Microsoft Power Pages, CMS system and emails

• Udemy
• 1 hour 6 minutes
• On-Demand
• Paid Course

Coursera

HubSpot: Working with a ticketing system

38 ratings at Coursera

Learn to navigate HubSpot's key features, integrate with Gmail and Calendar, and manage support tickets efficiently. Gain confidence in using HubSpot for various business functions.

• Coursera
• 1 hour 35 minutes
• On-Demand
• Paid Course

Coursera

Get Started with HubSpot

26 ratings at Coursera

Learn to manage contacts, boost marketing and sales with HubSpot's free CRM. Set up your system, integrate email, and streamline team communication for efficient customer relationship management.

• Coursera
• 1 hour 55 minutes
• On-Demand
• Paid Course

EDUCBA Microcredential

Customer-Centric CRM Strategy and Management

23 ratings at Coursera

Master strategic CRM fundamentals, lifecycle analysis, and automation tools through hands-on case studies to boost customer acquisition, retention, and loyalty.

• Coursera
• 4 weeks, 10 hours a week
• On-Demand
• Paid Course
• 3 courses

EDUCBA

CRM: Analyze, Apply & Optimize Customer Success

17 ratings at Coursera

Master CRM fundamentals, customer lifecycle analysis, retention strategies, and automation tools to optimize sales, marketing, and service performance for sustainable business growth.

• Coursera
• 7 hours 48 minutes
• On-Demand
• Paid Course