Customer Experience Courses and Certifications

Coursera

Agile Project: Product Prototype Touchpoint Analysis in Miro

92 ratings at Coursera

Learn to create wireframe prototypes for Agile projects, mapping product features to customer touchpoints. Develop skills in visualizing user experiences and aligning product development with customer needs using Miro.

• Coursera
• 2 hours 25 minutes
• Self-Paced
• Paid Course

SAP

SAP Technology Consultant Hands-on Project

89 ratings at Coursera

Hands-on project to apply SAP technology consultant skills. Analyze customer needs, design solutions, implement systems, and conduct post-implementation reviews for real-world digital transformation scenarios.

• Coursera
• 18 hours 30 minutes
• Self-Paced
• Paid Course

10 Shopify Dropshipping Strategies That Make Me 6-Figures

1504 ratings at Udemy

Dominate Shopify dropshipping in 2025 using powerful dropshipping strategies, Shopify, AliExpress, Oberlo and more!

• Udemy
• 2 hours 31 minutes
• Self-Paced
• Paid Course

Design Thinking & Project Management: 2 in 1 Complete Guides

1388 ratings at Udemy

(1) DT: Empathy, Define, Ideation, Prototype, Testing PLUS (2) PM: Planning, Cost, Quality, Risks, Feasibility, Methods

• Udemy
• 1 day 22 hours 37 minutes
• Self-Paced
• Paid Course

Coursera

Introduction to Merchandising

71 ratings at Coursera

Learn essential merchandising techniques to boost sales and profitability. Master consumer behavior, retail strategies, inventory management, and store layouts. Gain practical skills for retail success with real-world examples.

• Coursera
• 2 hours 14 minutes
• Self-Paced
• Paid Course

Introduction into Copywriting, Content Writing & Persuasion

1371 ratings at Udemy

Learn Essentials of Copywriting, Content Marketing, Content Writing, Psychology of Persuasion. HQ Animated Explainers.

• Udemy
• 2 hours
• Self-Paced
• Free Online Course

Customer Success | Profit from the Power of Your Customers

1271 ratings at Udemy

Master customer-centric business strategies through Chuck Wall's Nine Powers framework, based on research with 100,000+ consumers. Learn to adapt and thrive in today's market where customers hold unprecedented control.

• Udemy
• 3 hours 24 minutes
• Self-Paced
• Paid Course

ChatGPT Prompt Engineering Mastery

1234 ratings at Udemy

Unleash the Power of ChatGPT - Mastering Prompt Engineering Made Easy, Regardless of Your Technical Background

• Udemy
• 5 hours 59 minutes
• Self-Paced
• Paid Course

Generative AI: The Future of UX UI Design

47 ratings at Coursera

Master generative AI tools like UXPilot, Figma, and Uizard to revolutionize your UI/UX design workflow from research to prototyping and conversational interfaces.

• Coursera
• 8 hours 8 minutes
• Self-Paced
• Paid Course

Improving Customer Service (Live Online)

45 ratings at CourseHorse

Learn to exceed customer expectations, grow job satisfaction, and advance in the service industry through this course.

• CourseHorse
• 4 hours
• Self-Paced
• $422.00

Coursera

Create a services customer satisfaction process

42 ratings at Coursera

Learn to map customer interactions, align marketing and service opportunities, and design a process for achieving and measuring customer satisfaction in this hands-on project.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

How to deal with an upset customer - Great Customer Service

1145 ratings at Udemy

Learn Advanced Customer Service Strategies and Tactics to Turn Your Upset Customers into Raving Fans

• Udemy
• 7 hours 33 minutes
• Self-Paced
• Paid Course

Fundamentals of Digital Transformation

24 ratings at Coursera

Explore the technologies, strategies, and business models driving digital innovation, from cloud computing and AI to IoT and automation, while addressing ethical considerations and organizational challenges in digital transformation.

• Coursera
• 9 hours 33 minutes
• Self-Paced
• Paid Course

Coursera

Discovery and Low-Fidelity Design with Figma

22 ratings at Coursera

Explore the UX design process from discovery to low-fidelity prototyping with Figma, learning to create personas, journey maps, wireframes, and collaborative prototypes.

• Coursera
• 11 hours 40 minutes
• Self-Paced
• Paid Course

Coursera

Agile Projects: Developing Tasks with Taiga

20 ratings at Coursera

Learn to create valuable tasks for Agile projects using Taiga, focusing on customer experience and product development. Practice defining user stories and shaping development roadmaps for effective project management.

• Coursera
• 2 hours 15 minutes
• Self-Paced
• Paid Course