Customer Experience Courses and Certifications

Gen AI Agents: Transform Your Organization

324 ratings at Coursera

Explore how to build custom gen AI agents for business challenges, with hands-on practice creating agents using models, reasoning loops, and tools to transform your organization.

• Coursera
• 5 hours 15 minutes
• On-Demand
• Paid Course

Leadership: Learn the Core Elements of Customer Service

313 ratings at Udemy

Learn the 4Cs of Customer Service. A Simple, Practical Approach for All Levels of Experience and Types of Businesses

• Udemy
• 2 hours 28 minutes
• On-Demand
• Paid Course

Coursera Microcredential

AI-Powered Customer Success

304 ratings at Coursera

Master AI integration to transform customer success through voice analytics, retention strategies, chatbots, and automated support systems for enhanced experiences.

• Coursera
• 4 weeks, 10 hours a week
• On-Demand
• Paid Course
• 8 courses

Smart Tips: Customer Success

299 ratings at Udemy

A collection of 68 micro-lessons to help CSMs manage, retain, and grow their book of business

• Udemy
• 1 hour 28 minutes
• On-Demand
• Paid Course

Cisco Customer Success Manager (DTCSM): 820-605 CSM Training

288 ratings at Udemy

Learn Cisco Customer Success Manager with step by step guidance. Get ready to crush your Cisco CSM (820-605) v2.2 exam.

• Udemy
• 2 hours 54 minutes
• On-Demand
• Paid Course

Become a 10x Product Marketing Manager with AI & ChatGPT

266 ratings at Udemy

Revolutionize Your Product Marketing Strategies with AI & ChatGPT - Master the Future of Go-to-Market Excellence

• Udemy
• 6 hours 31 minutes
• On-Demand
• Paid Course

Tech Startup Management for CEOs: From Zero to Million Users

186 ratings at Udemy

How to Kick-Start and Develop Your Project WITHOUT the Help of a Technical Co-Founder!

• Udemy
• 1 hour 45 minutes
• On-Demand
• Free Online Course

Unilever

Customer Understanding and Digital Marketing Channels

246 ratings at Coursera

Explore digital marketing essentials, customer insights, segmentation, content strategies, e-commerce channels, and performance metrics to enhance your marketing skills and drive business success.

• Coursera
• 20 hours 50 minutes
• On-Demand
• Paid Course

Microcredential

AI for Marketing

81 ratings at Coursera

Explore AI's transformative impact on marketing, from customer acquisition to content creation. Gain practical skills in leveraging AI for enhanced marketing outcomes and business growth.

• Coursera
• 4 weeks, 10 hours a week
• On-Demand
• Paid Course
• 3 courses

Professional Diploma in Digital Business Development

235 ratings at Udemy

Professional Diploma in Digital Business Development by MTF Institute

• Udemy
• 1 hour 41 minutes
• On-Demand
• Paid Course

Customer Escalation Management | Now with AI & ChatGPT

235 ratings at Udemy

Assess your team on escalations management maturity | Learn best practices | Move from reactive to preventive

• Udemy
• 2 hours 48 minutes
• On-Demand
• Paid Course

Advanced Program in Product Development and Management

228 ratings at Udemy

Advanced Program in Product Development and Management by MTF Institute

• Udemy
• 8 hours 3 minutes
• On-Demand
• Paid Course

What Can AI Do for Marketing?

57 ratings at Coursera

Discover AI's impact on marketing strategies, customer engagement, and business growth. Learn to leverage data, map customer journeys, and address AI bias for ethical, effective marketing practices.

• Coursera
• 15 hours 14 minutes
• On-Demand
• Paid Course

Executive Diploma of Chief Digital Officer

210 ratings at Udemy

Executive Diploma of Chief Digital Officer by MTF Institute, Role of CDO, Digital Transformation, Leadership, Management

• Udemy
• 1 hour 17 minutes
• On-Demand
• Paid Course

Print on Demand Blueprint: Design, Market, and Sell Products

204 ratings at Udemy

Master Print-on-Demand: Learn Niche Research, Store Setup, Design, Marketing Strategies, and Launch E-Commerce Business

• Udemy
• 4 hours 6 minutes
• On-Demand
• Paid Course