Virtual Agents Courses and Certifications

Exam Preparation for ServiceNow Certified System Admin (CSA)

526 ratings at Udemy

Learn how to prepare for the ServiceNow Certified System Administrator (CSA) exam with quizzes and practice questions

• Udemy
• 1 hour 27 minutes
• On-Demand
• Paid Course

Microsoft Power Platform Fundamentals (PL-900) Cert Prep: 6 Power Virtual Agents by Microsoft Press

5 ratings at LinkedIn Learning

Explore the core components of Power Virtual Agents to prepare for the Microsoft Power Platform Fundamentals (PL-900) certification exam.

• LinkedIn Learning
• 43 minutes
• On-Demand
• Free Trial Available

Virtual FAQ with data store agents

Learn to develop a generative AI agent for answering questions using Vertex AI Search and Conversation, covering design, implementation, testing, and deployment.

• Google Skills
• 1 hour
• On-Demand
• Paid Course

Kevin Stratvert

Building Chatbots with Microsoft Power Virtual Agents - A Step-by-Step Tutorial

Master no-code chatbot development with Microsoft Power Virtual Agents through hands-on guidance in building intelligent conversational bots, automating tasks, and managing customer interactions effectively.

• YouTube
• 30 minutes
• On-Demand
• Free Video

Artificial Intelligence for Business Leaders

2055 ratings at LinkedIn Learning

Explore the artificial intelligence tools and concepts that can solve some of today's most pressing business needs: logistics, customer support, inventory prediction, and more.

• LinkedIn Learning
• 1 hour 34 minutes
• On-Demand
• Free Trial Available

Introduction to Machine Learning on AWS

16 ratings at edX

This course is intended for software developers and engineers taking their first steps with the AWS services that do much of heavy lifting of Machine Learning for you.

• edX
• 2 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)

Coursera

ServiceNow Basics: IT Automation & AI-Powered Workflows

Master ServiceNow platform navigation, AI-driven workflow design, and automation tools like Predictive Intelligence and Virtual Agent to streamline IT operations and enhance service efficiency.

• Coursera
• 3 hours 37 minutes
• On-Demand
• Paid Course

Dialogflow CX: Parameter Manipulation

Learn advanced Dialogflow CX features to enhance virtual agent conversations, including parameter validation and dynamic flow management for improved user interactions.

• Coursera
• 1 hour 10 minutes
• On-Demand
• Paid Course

Adding a Phone Gateway to a Virtual Agent

This is a self-paced lab that takes place in the Google Cloud console. In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent.

• Coursera
• 1 hour 30 minutes
• On-Demand
• Paid Course

Customer Service with AI

Master AI-powered customer service tools like chatbots, sentiment analysis, and automated systems to enhance satisfaction, personalize experiences, and drive operational efficiency.

• Coursera
• 1 day 16 hours 23 minutes
• On-Demand
• Paid Course

Microsoft Power Platform Foundations (2020)

980 ratings at LinkedIn Learning

Learn about the Power Platform from Microsoft, which includes Power Apps, Power Automate, Power Virtual Agents, and Power BI.

• LinkedIn Learning
• 1 hour 25 minutes
• On-Demand
• Free Trial Available

Microsoft Build 2022 Recap - Azure ML, Managed Endpoints, Responsible AI, and Power Virtual Agents

Comprehensive recap of Microsoft Build 2022, covering Azure ML updates, managed online endpoints, responsible AI, and Power Virtual Agents. Features demos and expert insights on latest AI technologies and tools.

• YouTube
• 2 hours 4 minutes
• On-Demand
• Free Video

Microsoft Power Platform Foundations

281 ratings at LinkedIn Learning

Learn about the Power Platform from Microsoft, which includes Power Apps, Power Automate, Power Virtual Agents, and Power BI.

• LinkedIn Learning
• 1-2 hours
• On-Demand
• Free Trial Available

Microsoft Power Platform Foundations (2020)

237 ratings at LinkedIn Learning

Learn how to create custom business solutions with the Microsoft Power Platform, which includes Power Apps, Power Automate, Power Virtual Agents, and Power BI.

• LinkedIn Learning
• 1-2 hours
• On-Demand
• Free Trial Available

IEEE

Workshop on Socially Intelligent Virtual Agents

Explore innovative ideas in socially intelligent virtual agents, focusing on individualized human-agent relationships enabled by AI advances. Discuss challenges and potential impacts on user interactions.

• YouTube
• 3 hours 2 minutes
• On-Demand
• Conference Talk