What you'll learn:
- Gain the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow
- Access the most comprehensive set of practice questions with detailed explained answers, all developed in the latest ServiceNow release
- Get familiar with the exam format and structure, and practice your knowledge in a simulated exam environment
- Learn the new, updated and changed features and functionality with the introduction of each ServiceNow release
This course shows you how to prepare for the exam and what the exam looks like.
Exam Purpose
The CSA exam certifies you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance.
Exam Preparation
Exam questions are based on official ServiceNow training materials and the ServiceNow documentation site. This course should not be considered an official study or exam material and should only be used to prepare for the mainline exam.
Exam Scope
Platform Overview and Navigation (6%)
ServiceNow Platform Overview
Platform capabilities and services
The ServiceNow Instance
Next Experience Unified Navigation
Instance Configuration (10%)
Installing applications and plugins
Personalising/customising the instance
Common user interfaces in the Platform
Configuring Applications for Collaboration (19.5%)
Lists, Filters, and Tags
List and Form anatomy
Form Configuration
Form templates and saving options
Advanced Form Configuration
Task Management
Visual Task Boards (VTBs)
Visualisations, Dashboards, and Platform Analytics
Notifications
Self-Service & Automation (19.5%)
Knowledge Management
Service Catalogue
Workflow Studio
Virtual Agent
Database Management and Platform Security (30%)
Data Schema
Application/Access Control
Importing Data
CMDB and CSDM
Security Center
Shared Responsibility Model
Data Migration and Integration (15%)
UI Policies
Business Rules
System update sets
Scripting in ServiceNow
Exam Structure
The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
