CCAI Architecture

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

Syllabus

Customer Engagement Suite (CES) resource management

Architecture
Operational Environments
Access control
Google Cloud and third-party integrations
The Vertex AI ecosystm
Customer Engagement Suite integrations
Conversational AI Resource Management Quiz

Planning for Conversational Agents

Planning for Conversational Agents
Planning for Conversational Agent Quiz

Planning for Agent Assist

Planning for Agent Assist
Planning for Agent Assist Quiz

Planning for Conversational Insights

Planning for Conversational Insights
Planning for Conversational Insights Quiz

Customer Engagement Suite (CES) Deployment and Operations

Architecture
Automation of CES infrastructure
Data insight extraction
Disaster recovery and high availbility in CES
Conversational AI Deployment and Operations Quiz

Security and Compliance

Data security
Personal Identifiable Information (PII) redaction
Other compliance considerations
Security and Compliance Quiz
Redact Sensitive Data with the Data Loss Prevention API for Conversational Agents
Secure your Conversational Agents Webhooks and Tools