Agent Assist Courses and Certifications

Agent Assist and its Gen AI Capabilities

Unlock the power of generative AI to create intelligent, automated agents. After completing this course, you'll be equipped to develop a data store agent that can instantly answer complex questions by

• edX
• 1 week, 1-2 hours a week
• Self-Paced
• Free Online Course (Audit)

Agent Assist Voice and Integrations

Learn how Contact Center AI Agent Assist uses live transcription, generative knowledge assistance, and summarization in voice interactions with CCAI integrations.

• Google Skills
• 1 hour 45 minutes
• Self-Paced
• Free Online Course

Introduction to Agent Assist and its GenAI Capabilities

Learn to build Agent Assist capabilities that answer questions from websites, documents, and structured data while supporting Smart Reply, summarization, and sentiment analysis.

• Google Skills
• 2 hours
• Self-Paced
• Free Online Course

Agent Summarization (Custom)

Learn to build and deploy custom conversation-summarization models for Contact Center AI Agent Assist.

• Google Skills
• 45 minutes
• Self-Paced
• Free Online Course

Agent Summarization (Custom)

Customize conversation summarization for Contact Center AI Agent Assist through data preparation, labeling, deployment, evaluation, and improvement.

• Google Skills
• 45 minutes
• Self-Paced
• Free Online Course

AWS Events

Transform Customer Experience with Real-Time Agent Assist and Gen AI

Discover how to revolutionize customer service using AWS real-time agent assistance and generative AI technologies for enhanced customer experiences.

• YouTube
• 25 minutes
• Self-Paced
• Free Video

JetBrains

Build a Game with an AI Coding Agent

18 ratings at Coursera

Build a 3D browser game where a frog fends off enemy waves: plan an MVP, code movement, collisions and scoring, and direct an AI coding agent.

• Coursera
• 4 weeks, 1 hour a week
• Self-Paced
• Paid Course

MLOps.community

Underwriting Assist - A Multi Agent System for Insurance Underwriting

Discover how LangChain and Ray power a multi-agent system that accelerates insurance underwriting 3x while reducing manual errors by 40% through RAG and LLM-based agents.

• YouTube
• 33 minutes
• Self-Paced
• Free Video

CCAI Architecture

Learn architectural considerations for deploying Conversational AI solutions with Google Customer Engagement Suite, covering planning, operations, integrations, security, compliance, and high availability.

• Google Skills
• 3 hours
• Self-Paced
• Paid Course

Architect Customer Engagement Suite with Google AI

Explore the architecture, integrations, deployment, security, and operations of Gemini Enterprise for Customer Experience conversational AI solutions.

• Google Skills
• 1 hour 30 minutes
• Self-Paced
• Free Online Course

Configure and Maintain CCAIP as an Admin

Bolster your contact-center administration skills by learning to navigate, configure, and maintain CCAI Platform as an admin. Build the skills to troubleshoot, analyze, and tailor platform settings to

• edX
• 1 week, 1-2 hours a week
• Self-Paced
• Free Online Course (Audit)

Help service reps be more productive in Dynamics 365 Customer Service

Do you want to improve your agents productivity? This path discusses options to help agents be more productive when using the Customer Service app.

• Microsoft Learn
• 6 hours 38 minutes
• Self-Paced
• Free Online Course

Google Cloud Tech

Transform Contact Center Customer Experience with Generative AI

Revolutionize contact centers with GenAI: enhance self-service, agent interactions, and insights for continuous improvement. Learn from experts about transforming customer experiences.

• YouTube
• 47 minutes
• Self-Paced
• Free Video

Google Cloud;  Google

Contact Center AI: Operations and Implementation

41 ratings at Coursera

Take a virtual agent from draft to production: manage Dialogflow environments, integrate with contact center software via APIs, deploy Agent Assist, and meet compliance requirements.

• Coursera
• 7-8 hours
• No Longer Offered
• Paid Course

CCAI Operations and Implementation

Integrate, secure, deploy, and scale conversational AI solutions across existing contact center systems.

• Google Skills
• 7 hours 15 minutes
• No Longer Offered
• Paid Course