Agent Assist Courses and Certifications

Introduction to Agent Assist and its GenAI Capabilities

Enhance contact center productivity with Agent Assist's GenAI capabilities, including Smart Reply, Smart Compose, and Generative Knowledge Assist for chat interactions.

• Google Skills
• 2 hours
• On-Demand
• Free Online Course

Agent Assist Voice and Integrations

Enhance agent productivity with Contact Center AI Agent Assist for voice interactions. Learn live transcription, knowledge assist, summarization, and integration options.

• Google Skills
• 1 hour 45 minutes
• On-Demand
• Free Online Course

Agent Summarization (Custom)

Learn to create concise summaries of customer interactions using Contact Center AI Agent Assist, covering data preparation, model building, deployment, evaluation, and improvement.

• Google Skills
• 45 minutes
• On-Demand
• Free Online Course

Agent Summarization (Custom)

Learn to create concise summaries of customer interactions using Contact Center AI Agent Assist, covering data preparation, model building, deployment, evaluation, and improvement.

• Google Skills
• 45 minutes
• On-Demand
• Free Online Course

AWS Events

Transform Customer Experience with Real-Time Agent Assist and Gen AI

Discover how to revolutionize customer service using AWS real-time agent assistance and generative AI technologies for enhanced customer experiences.

• YouTube
• 25 minutes
• On-Demand
• Free Video

MLOps.community

Underwriting Assist - A Multi Agent System for Insurance Underwriting

Discover how LangChain and Ray power a multi-agent system that accelerates insurance underwriting 3x while reducing manual errors by 40% through RAG and LLM-based agents.

• YouTube
• 33 minutes
• On-Demand
• Free Video

CCAI Architecture

Learn key architectural considerations for implementing CCAI solutions, including resource management, virtual agents, agent assist, insights, deployment, operations, security, and compliance.

• Google Skills
• 3 hours
• On-Demand
• Paid Course

Architect Customer Engagement Suite with Google AI

Dive into designing and building powerful Customer Engagement Suite solutions with Google AI, covering conversational agents, security, compliance, and Vertex AI integration.

• Google Skills
• 1 hour 30 minutes
• On-Demand
• Free Online Course

Google Cloud Tech

Transform Contact Center Customer Experience with Generative AI

Revolutionize contact centers with GenAI: enhance self-service, agent interactions, and insights for continuous improvement. Learn from experts about transforming customer experiences.

• YouTube
• 47 minutes
• On-Demand
• Free Video

AI Use Cases in Microsoft Teams Integrated Contact Center

Explore AI-powered customer service enhancements in Microsoft Teams contact centers through 4 practical use cases: digital IVR, transfer assistance, contextual resources, and agent checklists.

• YouTube
• 20 minutes
• On-Demand
• Free Video

Google Cloud;  Google

Contact Center AI: Conversational Design Fundamentals

165 ratings at Coursera

Learn to design conversational solutions using Google Cloud's Contact Center AI in this 2-week beginner course. Ideal for designers, developers, and operations specialists.

• Coursera
• 4-5 hours
• Finished
• Free Online Course (Audit)

Contact Center AI: Conversational Design Fundamentals

Learn to design conversational AI solutions for contact centers using Google's CCAI. Explore Dialogflow, Agent Assist, and Insights while mastering virtual agent design principles and best practices.

• Google Skills
• 3 hours 45 minutes
• Finished
• Paid Course