Virtual Agents Courses and Certifications

IEEE

Trust in Virtual Agents: Exploring the Role of Stylization and Voice

Explore how stylization and voice characteristics affect trust in virtual agents, with findings showing stylized agents build trust similarly to realistic ones, while age and audio-visual matching impact user perceptions.

• YouTube
• 10 minutes
• Self-Paced
• Free Video

Manage Functions and Reporting with CCAIP

Enhance your contact-center management skills by learning to monitor, manage, and report on performance with CCAI Platform. Gain expertise in tracking KPIs, assessing efficiency, and using reporting tools effectively.

• edX
• 1 week, 1-2 hours/week
• Self-Paced
• Free Online Course (Audit)

Google Cloud AI and ML Solutions for the Public Sector

Explore Google Cloud's AI solutions for public sector: build conversational interfaces with Dialogflow CX and scale document translation with Enterprise Translation Hub.

• Google Skills
• 5 hours
• Self-Paced
• Paid Course

Dialogflow CX: Parameter Manipulation

In this lab you will use regular expressions to do parameter validation (e.g., on a PNR Number) and reset parameters to null when the user starts a new flow of conversation.

• Google Skills
• 1-2 hours
• Self-Paced
• Paid Course

Building a Virtual Agent with Dialogflow CX

Create a virtual agent for contact centers using Dialogflow CX. Learn essential building blocks, training techniques, and best practices for steering conversations and taking actions.

• Google Skills
• 3 hours
• Self-Paced
• Paid Course

DFCX Bot Building Quality Assurance and Deployment Lifecycle

Explore quality assurance practices and deployment strategies for Dialogflow CX virtual agents, covering testing methods, CI/CD implementation, and best practices for production-grade development.

• Google Skills
• 1 hour 15 minutes
• Self-Paced
• Paid Course

CppCon

BehaviorTree.CPP - Task Planning for Robots and Virtual Agents - Lecture

Explore BehaviorTree.CPP for task planning in robotics. Learn advantages over finite state machines, implementation details, and unique features of this popular library for robots and virtual agents.

• YouTube
• 1 hour 7 minutes
• Self-Paced
• Free Video

Association for Computing Machinery (ACM)

DynamicDuo - Co-presenting with Virtual Agents

Innovative system using animated agents to improve public speaking, reducing anxiety and enhancing presentation quality for inexperienced speakers, especially non-native English speakers.

• YouTube
• 21 minutes
• Self-Paced
• Conference Talk

IEEE

Virtual Humans and Agents in Virtual Reality - IEEE VR 2022

Explore cutting-edge research on virtual humans and agents, covering topics like social interactions, crowd behavior, and user perceptions in virtual reality environments.

• YouTube
• 1 hour 2 minutes
• Self-Paced
• Free Video

Power BI & Power Virtual Agents

50 ratings at Coursera

Transform raw data into interactive visualizations and create intelligent chatbots to enhance user experience. Learn to analyze, design, and publish across platforms while ensuring data security and performance optimization.

• Coursera
• 8 hours 48 minutes
• Self-Paced
• Paid Course

Power Virtual Agents

Create intelligent chatbots without coding, design interactive dialogues, and publish across platforms to enhance user experience and engagement.

• Coursera
• 4 hours 3 minutes
• Self-Paced
• Paid Course

Discover the fundamentals of IBM watsonx Assistant and build intelligent virtual agents using AI, machine learning, and natural language understanding for non-technical experts.

• IBM Training
• 3 hours
• Self-Paced
• Free Online Course

Virtual FAQ with data store agents

Learn to develop a generative AI agent for answering questions using Vertex AI Search and Conversation, covering design, implementation, testing, and deployment.

• Google Skills
• 1 hour
• Self-Paced
• Paid Course

Kevin Stratvert

Building Chatbots with Microsoft Power Virtual Agents - A Step-by-Step Tutorial

Master no-code chatbot development with Microsoft Power Virtual Agents through hands-on guidance in building intelligent conversational bots, automating tasks, and managing customer interactions effectively.

• YouTube
• 30 minutes
• Self-Paced
• Free Video

Introduction to Machine Learning on AWS

16 ratings at edX

This course is intended for software developers and engineers taking their first steps with the AWS services that do much of heavy lifting of Machine Learning for you.

• edX
• 2 weeks, 2-4 hours/week
• Self-Paced
• Free Online Course