Contact Center Artificial Intelligence Courses and Certifications

Google Cloud;  Google

Contact Center AI: Conversational Design Fundamentals

165 ratings at Coursera

Learn to design conversational solutions using Google Cloud's Contact Center AI in this 2-week beginner course. Ideal for designers, developers, and operations specialists.

• Coursera
• 4-5 hours
• Finished
• Free Online Course (Audit)

Google Cloud;  Google

Virtual Agent Development in Dialogflow CX for Citizen Devs

38 ratings at Coursera

Google Cloud's 5-week course teaches how to develop customer conversational solutions using AI, with a focus on adding voice communication to virtual agent conversations.

• Coursera
• 12 hours
• Finished
• Free Online Course (Audit)

Google Cloud;  Google

Virtual Agent Development in Dialogflow CX for Software Devs

19 ratings at Coursera

Google Cloud's 2-week course for software developers on creating advanced, customized conversational solutions using Contact Center AI. Prior completion of a specific course is required.

• Coursera
• 5-6 hours
• Finished
• Free Online Course (Audit)

Google Cloud;  Google

Virtual Agent Development in Dialogflow ES for Citizen Devs

13 ratings at Coursera

Learn to develop customer conversational solutions using Contact Center AI with Google Cloud's 2-week course. Ideal for conversational designers, citizen developers, and software developers.

• Coursera
• 11 hours
• Finished
• Free Online Course (Audit)

Google Cloud;  Google Microcredential

Customer Experiences with Contact Center AI - Dialogflow CX

Learn to design and develop virtual agents using Dialogflow CX for Contact Center AI. Master conversational design, implementation, and integration with existing systems for enhanced customer experiences.

• Coursera
• 13 weeks, 1 hour a week
• Finished
• Paid Course
• 4 courses

Google Cloud;  Google Microcredential

Customer Experiences with Contact Center AI

Explore AI-powered contact center solutions: design, develop, and deploy conversational AI, integrate with existing systems, and implement securely at scale for enhanced customer experiences.

• Coursera
• 13 weeks, 3 hours a week
• Finished
• Paid Course
• 3 courses

Virtual Agent Development in Dialogflow CX for Software Devs

Learn advanced virtual agent development using Dialogflow CX, focusing on dynamic data handling, testing methods, and integration options for customized conversational AI solutions.

• Google Skills
• 5 hours 30 minutes
• Finished
• Paid Course

Virtual Agent Development in Dialogflow CX for Citizen Devs

Learn to develop conversational AI solutions using Dialogflow CX. Create virtual agents for customer interactions, scale with flows, and implement reusable route groups for efficient development.

• Google Skills
• 11 hours
• Finished
• Paid Course

Contact Center AI: Conversational Design Fundamentals

Learn to design conversational AI solutions for contact centers using Google's CCAI. Explore Dialogflow, Agent Assist, and Insights while mastering virtual agent design principles and best practices.

• Google Skills
• 3 hours 45 minutes
• Finished
• Paid Course

Microcredential

Customer Experiences with Contact Center AI - Dialogflow ES

Learn to design customer conversations using AI with Google Cloud's 13-week course. Create and test virtual agents, integrate conversational solutions, and implement securely at scale.

• Coursera
• 13 weeks, 1 hour a week
• Finished
• Paid Course
• 4 courses