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Agent Summarization (Custom)

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Overview

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In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.

Syllabus

  • Conversation Summarization in a Nutshell
    • Conversation summarization in a nutshell
  • Data Preparation
    • Data preparation
    • Data Preparation Quiz
  • Data Labelling
    • Data labelling
    • Data Labeling Quiz
  • Building a Custom Model
    • Building a custom model
    • Building a Custom Model Quiz
  • Model Deployment
    • Model Deployment
    • Model Deployment Quiz
  • Model Evaluation
    • Model evaluation
    • Model Evaluation Quiz
  • Model Improvement
    • Model improvement
    • Model Improvement Quiz
  • Custom LLM Summarization
    • Custom LLM Summarization
    • Custom LLM Summarization Quiz
  • Additional Resources
    • Additional Resources
  • Your Next Steps
    • Course Badge

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