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Adding a Phone Gateway to a Virtual Agent

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Overview

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In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent.

Syllabus

  • GSP793
  • Overview
  • What you'll learn
  • Setup and requirements
  • Task 1. Create your Dialogflow agent
  • Task 2. Import your Dialogflow agent
  • Task 3. Set up a phone gateway
  • Task 4. Welcome the caller
  • Task 5. Set up fulfillment using Cloud Functions to look up reservations in Firestore
  • Task 6. Call the number
  • Task 7. Fallback to a live agent
  • Task 8. Custom fallback intent
  • Task 9. (Optional) Export your code
  • Congratulations!

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