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Basic Performance Measurement

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Overview

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This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

Syllabus

  • Feedback loop
    • What is the feedback loop?
    • What type of optimizations are we looking for?
    • Feedback Loop Quiz
  • Understand phase
    • What does a typical customer journey look like in a bot?
    • What tools can we use?
    • How do we review conversations?
    • Understand Phase Quiz
  • Analyze phase
    • What metrics can be captured along the customer journey?
    • What tools can we use?
    • Troubleshooting
    • Webhook errors
    • Flow analysis
    • Analyze Phase Quiz
  • Identify phase
    • Identify phase
    • Identify Phase Quiz
  • Enhance phase
    • How to enhance the virtual agent
    • What process to follow
    • Enhance Phase Quiz
  • Monitor phase
    • Monitor phase
    • Monitor Phase Quiz
  • Additional Resources
    • Additional Resources
  • Your Next Steps
    • Course Badge

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