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Incorporating Generative Features into Complex DFCX Agents

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Overview

Syllabus

  • Gen AI and Dialogflow CX: A recap
    • What is generative AI and what are its benefits?
    • What generative AI features are available for Conversational Agents?
    • What is the relationship between Vertex AI and Conversational Agents?
    • Where can I integrate generative AI within a conversational agent?
    • Gen AI and Dialogflow CX: a recap Quiz
  • Generators
    • Understanding Generators
    • Example: Generating a personalized conversation summary for the human agent
    • Generators Quiz
    • Enable informed decision making with a conversational agent that uses generators and data stores
  • Generative Fallback
    • Generative Fallback
    • Generative Fallback Quiz
    • Conversational Agents with Generative Fallbacks
  • Data stores
    • Data store implementations
    • Data stores as a fallback
    • Data stores via a webhook
    • Data stores Quiz
  • Playbooks (Generative Agents)
    • Playbooks (Generative Agents)
    • Demo: Pass parameters between flows and playbooks
    • Playbooks Quiz
  • Testing
    • Testing
    • Testing Quiz
  • Additional Resources
    • Additional Resources
  • Your Next Steps
    • Course Badge

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