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In this course you will learn how to integrate multiple advanced generative capabilities within a Dialogflow CX agent.
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Overview
Syllabus
- Gen AI and Dialogflow CX: A recap
- What is generative AI and what are its benefits?
- What generative AI features are available for Conversational Agents?
- What is the relationship between Vertex AI and Conversational Agents?
- Where can I integrate generative AI within a conversational agent?
- Gen AI and Dialogflow CX: a recap Quiz
- Generators
- Understanding Generators
- Example: Generating a personalized conversation summary for the human agent
- Generators Quiz
- Enable informed decision making with a conversational agent that uses generators and data stores
- Generative Fallback
- Generative Fallback
- Generative Fallback Quiz
- Conversational Agents with Generative Fallbacks
- Data stores
- Data store implementations
- Data stores as a fallback
- Data stores via a webhook
- Data stores Quiz
- Playbooks (Generative Agents)
- Playbooks (Generative Agents)
- Demo: Pass parameters between flows and playbooks
- Playbooks Quiz
- Testing
- Testing
- Testing Quiz
- Additional Resources
- Additional Resources
- Your Next Steps
- Course Badge
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