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Advanced Performance Measurement

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Coursera

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Overview

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In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX

Syllabus

Revisiting our Customer Journey

Analyse the differences between 3 transcripts
Metrics for better understanding the customer journey
Revisiting the customer journey Quiz

Understanding DFCX log data

Enabling Cloud logging data for Conversational Agents
Conversation structure in Conversational Agents
Understanding Cloud logging data
Understanding DFCX log data Quiz

Transforming DFCX data into information

Enabling BigQuery export
Transforming BigQuery data into information
Transforming DFCX data into information Quiz

Answering ad-hoc questions using SQL

Key metrics and how to measure them
Answering ad-hoc questions using SQL Quiz

Creating custom dashboards in Looker Studio

Agent transitions
Intent launch
Webhook performance
Creating custom dashboards in Looker Studio Quiz

Collaborating with DFCX developers on reporting

Collaborating with Conversational Agents developers on reporting
Collaborating with DFCX developers on reporting Quiz

Other Tools to Consider Leveraging

Tools to help achieve feedback loop analysis
Other tools to leverage Quiz

Additional Resources

Additional Resources

Your Next Steps

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