Customer Service Courses and Certifications

Building Trust Through Ownership

1 review

Master conflict resolution and emotional regulation to transform challenging customer interactions into trust-building opportunities through accountability and clear communication.

• CodeSignal
• 1 hour
• On-Demand
• Free Certificate

Must-Have Skills (Training) for Virtual Assistants

8820 ratings at Udemy

Get training for the most frequently requested services (+ free delegation eBook and TONS of templates and scripts).

• Udemy
• 4 hours 43 minutes
• On-Demand
• Paid Course

Conflict Resolution and De-Escalation for Upset Customers

8664 ratings at Udemy

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with upset clients and customers

• Udemy
• 9 hours 50 minutes
• On-Demand
• Paid Course

Customer Experience (CX) in Industry 4.0

6876 ratings at Udemy

Creating an engaging and rich Customer Experience (CX) in Industry 4.0

• Udemy
• 15 hours 2 minutes
• On-Demand
• Paid Course

Satisfaction Guaranteed: Develop Customer Loyalty Online

5978 ratings at Coursera

Explore strategies for building customer loyalty in e-commerce, including data analysis, performance monitoring, and relationship management. Develop job-ready skills for digital marketing careers.

• Coursera
• 15 hours 5 minutes
• On-Demand
• Paid Course

خدمة العملاء | Customer Service

245 ratings at Coursera

تعلم أساسيات خدمة العملاء وكيفية التعامل مع متطلباتهم وشكاواهم، وتطوير مهارات التواصل الفعال لبناء علاقات قوية مع العملاء وتحسين أداء الشركة.

• Coursera
• 1 hour 39 minutes
• On-Demand
• Paid Course

Customer Support Skills

3624 ratings at Udemy

Get trained in the basic skills required to be successful in customer support

• Udemy
• 39 minutes
• On-Demand
• Free Online Course

Introduction to Technical Support

1202 ratings at Coursera

Learn essential IT support skills, explore career paths, and gain hands-on experience with ticketing systems. Develop a customer-focused mindset and understand industry tools for a successful technical support career.

• Coursera
• 12 hours 26 minutes
• On-Demand
• Paid Course

Getting Started with Call Center Training

1892 ratings at Udemy

Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated.

• Udemy
• 1 hour 13 minutes
• On-Demand
• Paid Course

CX - Customer Experience Management

860 ratings at Udemy

How to put your customers first, every time, in this intermediary course.

• Udemy
• 1 hour 55 minutes
• On-Demand
• Paid Course

Professional Training for Managing Upset Customers

772 ratings at Udemy

Customer Service, Effective techniques for handling upset and difficult customers

• Udemy
• 1 hour 27 minutes
• On-Demand
• Paid Course

Technical Support Fundamentals

9 reviews

Learn essential IT skills: computer hardware, software, networking, troubleshooting, and customer service. Build a computer, install operating systems, and understand Internet fundamentals for an entry-level IT Support role.

• Coursera
• 18 hours 59 minutes
• On-Demand
• Paid Course

Creating Positive Conversations with Challenging Customers

6983 ratings at LinkedIn Learning

Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.

• LinkedIn Learning
• 30 minutes
• On-Demand
• Free Trial Available

Fundamentals of Logistics, Supply Chain & Customer Service

8410 ratings at Udemy

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1.

• Udemy
• 5 hours 7 minutes
• On-Demand
• Paid Course

Customer Success Management Fundamentals

4117 ratings at LinkedIn Learning

New to customer success management (CSM)? This course will help you get up to speed. Explore what CSM is and how it works, and learn about its key principles and activities.

• LinkedIn Learning
• 58 minutes
• On-Demand
• Free Trial Available