Customer Service Management Courses and Certifications

Establishing Customer Service Metrics

Learn to establish, track, and interpret customer service metrics for monitoring customer satisfaction and improving customer relations.

• Study.com
• 2 hours 8 minutes
• Self-Paced
• Paid Course

Building a Customer Service Team

Build customer service teams through roles, goal setting, training, communication, and diversity.

• Study.com
• 4 hours
• Self-Paced
• Paid Course

Improving Customer Service Leadership

Learn how managers and team leaders can lead, measure, and improve customer service teams.

• Study.com
• 1 hour 52 minutes
• Self-Paced
• Paid Course

SAP Customer Service (CS/SM) - Service Management module

1846 ratings at Udemy

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts

• Udemy
• 7 hours 3 minutes
• Self-Paced
• Paid Course

Service management course providing a practical overview to help learners design, manage, and improve service quality and customer experience in modern organisations, with a focus on the role of techn

• Aalto University Executive Education
• 12 hours
• Self-Paced
• Paid Course

Customer Service Analytics

This course helps business professionals use CRM data, customer service KPIs, and sentiment analysis to create a performance framework that boosts operational efficiency and customer lifetime value.

• edX
• 1 week, 5-10 hours a week
• Self-Paced
• Free Online Course (Audit)

Master ServiceNow CIS Customer Service Management (CSM) 2026

84 ratings at Udemy

ServiceNow CSM Mastery: DeliverSmarter Customer Service, Architecture, Processes, and Best Practices, CIS-CSM Exam Prep.

• Udemy
• 2 hours
• Self-Paced
• Paid Course

Conflict Management and De-Escalation in Customer Service

4094 ratings at Udemy

Customer Support Training | Customer Success | Customer Experience | Customer Relationship Management | Client Success

• Udemy
• 3 hours 4 minutes
• Self-Paced
• Paid Course

Career Certificate

Creating a Results-Driven Culture Course

Aligne mission, vision et objectifs... — no, English: Builds a results-driven organizational culture by linking mission, vision and goals to customer service, root-cause problem solving, and prioritization habits.

• Graduate School USA
• Self-Paced
• $649.00

服务管理的基础、转型与蜕变

介绍服务战略的“人、情、实”范式，通过服务的战略分类，透视不同类型服务企业的价值创造本质，并据此理解服务企业创新转型、升级蜕变的主线。

• XuetangX
• Self-Paced
• Free Online Course

Para servirte: la guía para adoptar un servicio más humanista e innovador

Para Servirte, es la guía que te permitirá reflexionar sobre la pertinencia de adoptar los dos factores de alta competitividad en la vida personal y la gestión administrativa empresarial aportas de la

• edX
• 6 weeks, 6-8 hours a week
• Self-Paced
• Free Certificate

汽车售后服务管理

聚焦汽车特约经销商售后服务岗位，系统讲解服务接待、索赔、备件与客户满意度管理。

• XuetangX
• Self-Paced
• Free Online Course

客户服务与管理

聚焦客户关系全流程，训练客户沟通、信息管理、满意度与忠诚度提升及投诉处理能力。

• XuetangX
• Self-Paced
• Free Online Course

Work with knowledge management in Dynamics 365 Customer Service

This learning path focuses on working with Knowledge Management Solutions in Microsoft Dynamics 365 Customer Service.

• Microsoft Learn
• 2 hours 41 minutes
• Self-Paced
• Free Online Course

Implement goal management in Dynamics 365 Sales and Customer Service

Learn how to create goals for Microsoft Dynamics 365 Sales and Customer Service.

• Microsoft Learn
• 1 hour 29 minutes
• Self-Paced
• Free Online Course