Customer Experience Courses and Certifications

AI for Creative Marketing and Customer Experience

47 ratings at Udemy

Leverage AI tools to create engaging marketing campaigns and personalize customer experiences at scale

• Udemy
• 8 hours
• Self-Paced
• Paid Course

Managing the Customer Service Experience

Managing the Customer Service Experience with Kate Edwards

• CreativeLive
• 1 hour 15 minutes
• Self-Paced
• Paid Course

State Bank of India

The Role of Empathy in Customer Experience

Empathy, as defined in the Oxford Dictionary, is the ability to understand another person’s feelings, experience, etc. Empathy is increasingly being recognized by organizations across the world as an

• edX
• 4 weeks, 2-3 hours a week
• Self-Paced
• Free Certificate

Review the latest SAP Customer Experience updates: SAP Commerce Cloud, Customer Data Solutions, Sales and Service Cloud, Emarsys, Marketing Cloud, AI for CX, and Clean Core.

• SAP Learning
• 1 hour 25 minutes
• Self-Paced
• Free Online Course

Explore how SAP Business AI and embedded AI enhance SAP Customer Experience processes, journeys, packages, and consultant projects.

• SAP Learning
• 1 hour 28 minutes
• Self-Paced
• Free Online Course

Airline Customer Experience: Touchpoints & Journey Mapping

Discover how to design, manage, and improve the end-to-end customer journey for a seamless airline experience.

• Aeroclass
• 2 hours
• Self-Paced
• Paid Course

Airline Retailing – Strategies how to Grow Revenue and Enhance Customer Experience

Learn how to transform airline retailing challenges into business opportunities by mastering key strategies that drive revenue growth and enhance customer experience.

• Aeroclass
• 16 hours
• Self-Paced
• Paid Course

Diseño de Experiencia en Servicios

840 ratings at Coursera

Marco conceptual y herramientas prácticas para diseñar experiencias de servicio centradas en las necesidades del usuario.

• Coursera
• 4 weeks, 2 hours a week
• Self-Paced
• Paid Course

Oracle

Perspectives on Personalization: A Holistic Approach

A holistic approach to personalization connects enterprise investments with customer value and outcomes.

• YouTube
• 17 minutes
• Self-Paced
• Free Video

GOTO Conferences

Connection is Everything - Human Experience in the Digital Age

Explore how human connection drives customer experience in our digital age, covering consumer generations, relevance strategies, and the four pillars of modern society.

• YouTube
• 1 hour
• Self-Paced
• Free Video

Jamf

Enhancing Performance Through User Feedback and Service Improvement

Discover how to effectively leverage user feedback to enhance service quality, streamline operations, and boost user satisfaction while transforming organizational performance.

• YouTube
• 17 minutes
• Self-Paced
• Free Video

服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)

151 ratings at Coursera

從顧客痛點與同理心設計出發，學習以顧客旅程、服務藍圖、收益管理與平臺策略創新服務模式。

• Coursera
• 6 weeks, 2 hours a week
• Self-Paced
• Paid Course

تجربة العملاء وخلق القيمة

125 ratings at Coursera

دورة تمهيدية تشرح كيف تسهم تجربة العملاء وخلق القيمة في بناء ميزة تنافسية مستدامة.

• Coursera
• 1 hour 48 minutes
• Self-Paced
• Paid Course

Customer Success: Conociendo al Cliente

23 ratings

Aprende cómo incorporar la estrategia de Customer Success (éxito del cliente) para descubrir de forma anticipada las necesidades de tus clientes y obtener un alto nivel de satisfacción mediante el sen

• edX
• 5 weeks, 4-6 hours a week
• Self-Paced
• Free Online Course (Audit)

Marketing y diseño de experiencias

Diseña experiencias memorables combinando viaje del cliente, sentidos, emociones y narrativa cinematográfica para conectar con las personas y generar valor.

• Coursera
• 4 weeks, 3 hours a week
• Self-Paced
• Paid Course