Customer Experience Courses and Certifications

10 Shopify Dropshipping Strategies That Make Me 6-Figures

1504 ratings at Udemy

Dominate Shopify dropshipping in 2025 using powerful dropshipping strategies, Shopify, AliExpress, Oberlo and more!

• Udemy
• 2 hours 31 minutes
• On-Demand
• Paid Course

ChatGPT Prompt Engineering Mastery

1230 ratings at Udemy

Unleash the Power of ChatGPT - Mastering Prompt Engineering Made Easy, Regardless of Your Technical Background

• Udemy
• 5 hours 59 minutes
• On-Demand
• Paid Course

Customer Success | Profit from the Power of Your Customers

1251 ratings at Udemy

Master customer-centric business strategies through Chuck Wall's Nine Powers framework, based on research with 100,000+ consumers. Learn to adapt and thrive in today's market where customers hold unprecedented control.

• Udemy
• 3 hours 24 minutes
• On-Demand
• Paid Course

How to deal with an upset customer - Great Customer Service

1123 ratings at Udemy

Learn Advanced Customer Service Strategies and Tactics to Turn Your Upset Customers into Raving Fans

• Udemy
• 7 hours 33 minutes
• On-Demand
• Paid Course

DROPSHIPPING 2.0: Sell Great Products That Aren't From China

1071 ratings at Udemy

Dominate dropshipping with a new, exciting and profitable dropshipping model that's easier, faster and safer than ever!

• Udemy
• 2 hours 5 minutes
• On-Demand
• Paid Course

Customer Service to Customer Relationship Management

1053 ratings at Udemy

Master effective strategies to transform satisfied customers into passionate brand advocates, boosting revenue through sustained relationships and positive customer experiences.

• Udemy
• 1 hour 28 minutes
• On-Demand
• Paid Course

Experiência do Cliente

Explore estratégias para otimizar interações com clientes, mapear jornadas, gerenciar relacionamentos e implementar tecnologias digitais para criar experiências personalizadas e inovadoras.

• FGV Educação Executiva
• On-Demand
• Free Certificate

Essential Customer Success

946 ratings at Udemy

The definitive Customer Success Management course. Practical resources for professional Customer Success Managers.

• Udemy
• 2 hours 49 minutes
• On-Demand
• Paid Course

The Ultimate Disruption Playbook with Charlene Li

861 ratings at Udemy

A practical guide for aspiring disruptors. Win with disruption and drive exponential growth & value to your business.

• Udemy
• 1 hour 25 minutes
• On-Demand
• Paid Course

Supply Chain Analytics

822 ratings at Coursera

Explore data-driven supply chain optimization techniques to enhance cost efficiency and customer satisfaction, using real-world telecom case studies and hands-on analytics experience.

• Coursera
• 9 hours 15 minutes
• On-Demand
• Paid Course

AI Agents: The Future of Work for Leaders and Managers

713 ratings at Udemy

Strategic AI Implementation for Managers: Drive Efficiency, Customer Satisfaction, and Growth with AI Agents

• Udemy
• 1 hour 28 minutes
• On-Demand
• Paid Course

Human-Centered Design for Work at a Distance: Prototype Solutions

3 reviews

Draw from human-centered design tools learned in Human-Centered Design for Work at a Distance: Toolbox Essentials to identify and solve real-world case studies for individuals reinventing their work at a distance.

• edX
• 4 weeks, 3-4 hours a week
• On-Demand
• Free Online Course (Audit)

Customer Retention: Maximise Your Profits

659 ratings at Udemy

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits.

• Udemy
• 1 hour 39 minutes
• On-Demand
• Paid Course

Customer Service Excellence - from customers to operations

628 ratings at Udemy

How to deal with dissatisfied and angry customers and create a human and excellent service

• Udemy
• 6 hours 23 minutes
• On-Demand
• Paid Course

Microcredential

Strategy and Innovation for Agile Organizations

87 ratings at Coursera

Master strategic agility and innovation leadership skills to drive organizational success through customer-centric approaches, digital transformation, and competitive advantage in dynamic business environments.

• Coursera
• 4 weeks, 2 hours a week
• On-Demand
• Paid Course
• 3 courses