Customer Experience Courses and Certifications

Credential

Inteligência Artificial Aplicada ao CRM

105 ratings at Coursera

Aprenda a integrar IA na gestão de relacionamento com clientes, explorando CRM, ciência de dados e ferramentas como R para criar experiências personalizadas e impulsionar o engajamento da marca.

• Coursera
• 8 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

Coursera

Agile Project: Product Prototype Touchpoint Analysis in Miro

92 ratings at Coursera

Learn to create wireframe prototypes for Agile projects, mapping product features to customer touchpoints. Develop skills in visualizing user experiences and aligning product development with customer needs using Miro.

• Coursera
• 2 hours 25 minutes
• Self-Paced
• Paid Course

Introduction to Connected Strategy

52 ratings at edX

Technology has caused firms to fundamentally change their strategy to connect with their customers in new and different ways. In this course, weexplore the impact of connected strategies as well as business opportunities associated with those strategies.

• edX
• 6 weeks, 2-4 hours/week
• Self-Paced
• Free Online Course (Audit)

10 Shopify Dropshipping Strategies That Make Me 6-Figures

1504 ratings at Udemy

Dominate Shopify dropshipping in 2025 using powerful dropshipping strategies, Shopify, AliExpress, Oberlo and more!

• Udemy
• 2 hours 31 minutes
• Self-Paced
• Paid Course

Coursera

Introduction to Merchandising

71 ratings at Coursera

Learn essential merchandising techniques to boost sales and profitability. Master consumer behavior, retail strategies, inventory management, and store layouts. Gain practical skills for retail success with real-world examples.

• Coursera
• 2 hours 14 minutes
• Self-Paced
• Paid Course

Customer Success | Profit from the Power of Your Customers

1271 ratings at Udemy

Master customer-centric business strategies through Chuck Wall's Nine Powers framework, based on research with 100,000+ consumers. Learn to adapt and thrive in today's market where customers hold unprecedented control.

• Udemy
• 3 hours 24 minutes
• Self-Paced
• Paid Course

ChatGPT Prompt Engineering Mastery

1234 ratings at Udemy

Unleash the Power of ChatGPT - Mastering Prompt Engineering Made Easy, Regardless of Your Technical Background

• Udemy
• 5 hours 59 minutes
• Self-Paced
• Paid Course

Improving Customer Service (Live Online)

45 ratings at CourseHorse

Learn to exceed customer expectations, increase job satisfaction, and advance in the service industry with this Improving Communications course.

• CourseHorse
• 4 hours
• Self-Paced
• $422.00

How to deal with an upset customer - Great Customer Service

1145 ratings at Udemy

Learn Advanced Customer Service Strategies and Tactics to Turn Your Upset Customers into Raving Fans

• Udemy
• 7 hours 33 minutes
• Self-Paced
• Paid Course

Fundamentals of Digital Transformation

24 ratings at Coursera

Explore the technologies, strategies, and business models driving digital innovation, from cloud computing and AI to IoT and automation, while addressing ethical considerations and organizational challenges in digital transformation.

• Coursera
• 9 hours 33 minutes
• Self-Paced
• Paid Course

Coursera

Agile Projects: Developing Tasks with Taiga

20 ratings at Coursera

Learn to create valuable tasks for Agile projects using Taiga, focusing on customer experience and product development. Practice defining user stories and shaping development roadmaps for effective project management.

• Coursera
• 2 hours 15 minutes
• Self-Paced
• Paid Course

EDUCBA

CRM: Analyze, Apply & Optimize Customer Success

18 ratings at Coursera

Master CRM fundamentals, customer lifecycle analysis, retention strategies, and automation tools to optimize sales, marketing, and service performance for sustainable business growth.

• Coursera
• 7 hours 48 minutes
• Self-Paced
• Paid Course

Coursera

Agile Projects: Creating User Stories with Value in Taiga

17 ratings at Coursera

Learn to create valuable user stories for agile projects using Taiga. Develop skills in identifying, mapping, and analyzing components that enhance customer experience and product features.

• Coursera
• 2 hours 15 minutes
• Self-Paced
• Paid Course

Customer Service to Customer Relationship Management

1077 ratings at Udemy

Master effective strategies to transform satisfied customers into passionate brand advocates, boosting revenue through sustained relationships and positive customer experiences.

• Udemy
• 1 hour 28 minutes
• Self-Paced
• Paid Course

DROPSHIPPING 2.0: Sell Great Products That Aren't From China

1071 ratings at Udemy

Dominate dropshipping with a new, exciting and profitable dropshipping model that's easier, faster and safer than ever!

• Udemy
• 2 hours 5 minutes
• Self-Paced
• Paid Course