Customer Service Courses and Certifications

Samsung

Samsung Customer Care Essentials

Learn Samsung mobile repair essentials, from device basics to troubleshooting and customer service, preparing you for a career as a certified technician or care representative.

• Coursera
• 6 hours 54 minutes
• Self-Paced
• Paid Course

Dubai College of Tourism

The Travel Booking Lifecycle

Master client interactions, travel proposals, and booking arrangements while learning quotations, flight management, and mid-office systems for streamlined travel workflows.

• Coursera
• 1 hour 27 minutes
• Self-Paced
• Paid Course

Call Center Skills Training

Enhance customer interactions, digital service skills, and satisfaction metrics through engaging lessons designed to strengthen call center performance and handle challenging situations.

• Study.com
• 5 hours 12 minutes
• Self-Paced
• Paid Course

Coursera

Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide

Learn to create effective customer satisfaction surveys using Typeform, enabling data-driven business decisions and improved customer experiences.

• Coursera
• 1 hour 24 minutes
• Self-Paced
• Paid Course

Packt

Delivering Bad News to Customers

Master empathetic communication techniques for delivering difficult news to customers while maintaining professionalism and building stronger relationships through challenging conversations.

• Coursera
• 3 hours 55 minutes
• Self-Paced
• Paid Course

Customer Experience: Help & Review

Explore the foundations of customer experience, learn to enhance service skills, and discover methods for measuring customer satisfaction.

• Study.com
• 2 hours 8 minutes
• Self-Paced
• Paid Course

Building & Managing Customer Loyalty Programs

Learn strategies to create and maintain effective customer loyalty initiatives, enhancing customer retention and driving business growth through targeted rewards and engagement techniques.

• Study.com
• 1 hour 52 minutes
• Self-Paced
• Paid Course

Packt

Universal Service Desk (USD) for Enterprise IT Services

Explore the Universal Service Desk (USD) as a strategic IT service interface, covering design, implementation, account management, and quality improvement through real-world case studies and practical frameworks.

• Coursera
• 16 hours
• Self-Paced
• Paid Course

Dubai College of Tourism

Service Foundations for Dubai's Hospitality Sector

Explore the essential attitudes and behaviours for delivering exceptional hospitality in Dubai, from guest expectations and first impressions to multicultural communication and continuous professional growth.

• Coursera
• 2 hours
• Self-Paced
• Paid Course

Measuring Customer Satisfaction

Learn to measure and interpret customer satisfaction, a crucial business success factor, through video and text lessons on metrics, methods, and result analysis.

• Study.com
• 2 hours
• Self-Paced
• Paid Course

Improving Customer Experience

Learn strategies to enhance customer satisfaction through feedback analysis, relationship management, and service metrics for improved business outcomes.

• Study.com
• 4 hours 48 minutes
• Self-Paced
• Paid Course

Improving Customer Satisfaction & Retention

Learn effective strategies to boost customer satisfaction and retention, focusing on key concepts and practical techniques to enhance your company's customer-centric approach.

• Study.com
• 1 hour 36 minutes
• Self-Paced
• Paid Course

Handling a Difficult Customer (Self-paced) (Live Online)

Learn how to handle high-pressure customer interactions with professionalism and composure.

• CourseHorse
• Self-Paced
• $129.00

Effective Communication with Customers (Live Online)

Develop communication techniques that help customer service professionals effectively engage with internal and external customers.

• CourseHorse
• 15 hours
• Self-Paced
• $1,049.00

Service Operations Management

Master service operations by managing ticket routing, SLA performance, vendor selection, and refund compliance using CRM systems and data-driven frameworks to streamline workflows and ensure policy-aligned delivery.

• Coursera
• 11 weeks, 1 hour a week
• Self-Paced
• Paid Course