Customer Service Courses and Certifications

The Customer: How to Understand Their Needs (BITE SIZE)

54381 ratings at Udemy

Be guided on understanding the modern customer and how their needs have changed over time

• Udemy
• 1 hour 9 minutes
• On-Demand
• Paid Course

Business Communication Skills: Handling Clients & Customers

17149 ratings at Udemy

Soft Skills Training | Social Skills | Business Etiquette | Business English | Customer Service Training

• Udemy
• 3 hours
• On-Demand
• Paid Course

Customer Success: Conociendo al Cliente

23 reviews

Estrategia colaborativa para anticipar necesidades del cliente, maximizar el valor del producto y fomentar la lealtad. Desarrolla habilidades en negociación, liderazgo y gestión para ofrecer experiencias exitosas y rentabilidad sostenible.

• edX
• 5 weeks, 4-6 hours a week
• On-Demand
• Free Online Course (Audit)

Oracle

Delivering Digital-First Customer Service: Transforming Service Organizations

Transform your service organization to make every customer interaction count across digital, self-service, and assisted channels. Learn to meet customer needs throughout the lifecycle using connected data sets and innovative strategies.

• YouTube
• 59 minutes
• On-Demand
• Free Video

Customer Service in the AI Era: Adapting and Innovating

Explore the future of customer service in the AI era, emphasizing sustainability, empathy, and innovation. Learn how to adapt skills and foster progress through observation and simplicity in this insightful talk.

• YouTube
• 16 minutes
• On-Demand
• Free Video

Devoxx

Finding the Balance Between Human and Bot Interaction in Customer Service

Explore strategies for balancing AI-powered customer service with human interaction, focusing on maintaining personalization while leveraging bot efficiency and scalability.

• YouTube
• 45 minutes
• On-Demand
• Free Video

Organize and Automate a Better Customer Experience

3 ratings at CreativeLive

Organize and Automate a Better Customer Experience with Hannah Marie

• CreativeLive
• 1 hour 23 minutes
• On-Demand
• Paid Course

Handling a Difficult Customer

Change how your interact with others and handle difficult customer effectively with this course.

• OpenLearning
• 10 hours
• On-Demand
• Paid Course

Call Center Training

This course will help improve phone skills which will make increase confidence, improve sales, and help gain new customers while retaining your current cliental.

• OpenLearning
• 10 hours
• On-Demand
• Paid Course

Contact Center Training

Develop yourself to be a well-educated contact center agent.

• OpenLearning
• 10 hours
• On-Demand
• Paid Course

Design a Great Customer Experience

Design a Great Customer Experience with Kate Edwards

• CreativeLive
• 1 hour 13 minutes
• On-Demand
• Paid Course

Following Through on Commitments with Action

Master commitment management to build lasting customer trust through clear expectations, timely delivery, proactive communication, and consistent service excellence.

• CodeSignal
• 1 hour
• On-Demand
• Free Certificate

Managing Customer Complaints

This 10 hour OpenCred course is designed to introduce you to the concepts of customer complaints and service recovery.

• OpenLearning
• On-Demand
• Paid Course

Effective Communication with Customers Course

Master active listening, communication styles, and professional techniques to deliver exceptional customer service and build lasting relationships with internal and external customers.

• Graduate School USA
• On-Demand
• $1,049.00

Managing Customer Relationships with Empathy

1 review

Master empathetic communication techniques to handle frustrated customers, validate emotions, deliver effective apologies, and rebuild trust for positive service outcomes.

• CodeSignal
• 1 hour
• On-Demand
• Free Certificate