Customer Engagement Courses and Certifications

Think like a Maker series: Plan and deploy your Power App

Learn to plan, design, create, test, and deploy Power Apps effectively, covering project planning, app design, data management, automation, security, testing, and deployment strategies.

• Microsoft Learn
• 2 hours 53 minutes
• Self-Paced
• Free Online Course

Set up and use the sales accelerator capabilities in Dynamics 365 Sales

Optimize sales processes with Dynamics 365 Sales accelerator. Set up workspaces, create sequences, manage segments, automate assignments, and engage customers through text messaging for enhanced productivity and effectiveness.

• Microsoft Learn
• 4 hours 28 minutes
• Self-Paced
• Free Online Course

Credential

Administración de Proyectos: Principios Básicos

6092 ratings at Coursera

Domina la gestión de proyectos: planificación, presupuestos, riesgos y cambios. Aplica lo aprendido en un proyecto real con una empresa, desarrollando habilidades prácticas en administración de proyectos.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

Mortal Life Cycle of a Great Technology - The Rise and Fall of Polaroid

Explore Polaroid's rise and fall, analyzing its business model, corporate culture, and key decisions. Understand the factors that led to its demise and lessons for modern capitalism.

• YouTube
• 49 minutes
• Self-Paced
• Free Video

CardioThoracic Systems: A Business Case Study in Medical Innovation

Explore CardioThoracic's business challenges, including competition, customer needs, and stakeholder interests. Analyze market barriers and strategic approaches in the medical device industry.

• YouTube
• 46 minutes
• Self-Paced
• Free Video

Your At Home Guide to Building Customer Empathy

Learn practical techniques for understanding customer needs, improving communication, and building trust in remote business interactions.

• YouTube
• 1 hour 1 minute
• Self-Paced
• Free Video

Your At Home Guide to Building Customer Empathy

Develop customer empathy skills to enhance product design and user experience. Learn practical techniques for understanding and addressing customer needs effectively.

• YouTube
• 1 hour 1 minute
• Self-Paced
• Free Video

Completing Projects Faster and Smarter With Virtual Design and Construction

Discover how Virtual Design and Construction methodology enhances project efficiency, client value, and stakeholder experiences in the construction industry.

• YouTube
• 56 minutes
• Self-Paced
• Free Video

Public Transportation Systems

13 ratings

This course discusses the evolution and role of urban public transportation modes, systems, and services, focusing on bus and rail.

• MIT OpenCourseWare
• 22 hours
• Self-Paced
• Free Video

Fundamentals of Quantitative Modeling

5 ratings

Aprenda a criar modelos quantitativos para análise de dados empresariais, incluindo modelos lineares, probabilísticos e de regressão. Domine técnicas essenciais para previsão, otimização e tomada de decisões baseadas em dados.

• Coursera
• 9 hours 33 minutes
• Self-Paced
• Paid Course

Stanford Seminar - Let Your Customers Educate You

1 rating

Discover how customer insights drive business success with Adam Pisoni's seminar on leveraging customer feedback for innovation and growth in entrepreneurship.

• YouTube
• 33 minutes
• Self-Paced
• Free Video

Go-to-Market Strategies for Dual-Use Companies

1 rating

Strategies for dual-use companies to effectively sell to commercial and government customers, focusing on navigating unique challenges and leveraging opportunities in both markets.

• YouTube
• 1 hour 1 minute
• Self-Paced
• Free Video

Stanford CS149 - Parallel Computing 2023

10 ratings

Master parallel computing fundamentals from multi-core CPUs to GPUs, covering hardware design, programming techniques, and performance optimization for modern systems.

• YouTube
• 1 day 19 minutes
• Self-Paced
• Free Video

Globalization in Shenzhen - A Perspective on Business Practices in China

Explore Shenzhen's business landscape, focusing on entrepreneurship, finance, government policies, and human capital in China's tech hub. Gain insights into challenges and opportunities in this dynamic market.

• YouTube
• 1 hour 15 minutes
• Self-Paced
• Free Video

Forecasting Disruption: Assessing Technological Risks and Opportunities

Explore forecasting techniques to assess technological disruptions' impact on business models, with insights on evaluating risks and opportunities to inform strategic decisions.

• YouTube
• 59 minutes
• Self-Paced
• Free Video