Customer Engagement Courses and Certifications

Coursera Credential

Foundations of Business Strategy and Research

227 ratings at Coursera

Master strategic thinking and research methodologies to drive data-informed business decisions, from market analysis to value proposition development using Excel and R.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 12 courses

Project Management: Getting Started and Beyond

2822 ratings at Udemy

Real World Project Management: Become a Better Project Manager

• Udemy
• 6 hours 10 minutes
• Self-Paced
• Paid Course

Mastering Business Essentials: Introduction

65 ratings at Coursera

Gain insights into business essentials through a simple, direct approach that demystifies key concepts, frameworks, and decision-making processes to build confidence and eliminate imposter syndrome.

• Coursera
• 4 hours 9 minutes
• Self-Paced
• Paid Course

Project Management: Life cycle and project planning

117 ratings at Coursera

Learn to manage projects effectively through their lifecycle, from scope definition to planning, using practical tools like WBS, OBS, RAM, and Gantt charts for successful project execution.

• Coursera
• 5 hours 32 minutes
• Self-Paced
• Paid Course

Understand and Elicit Requirements with Business Analysis

2778 ratings at Udemy

Learn about requirement types, levels, terminology, and how to elicit them using popular elicitation techniques

• Udemy
• 4 hours 55 minutes
• Self-Paced
• Paid Course

Project Management Essentials: Ace Your Next Project!

2755 ratings at Udemy

The "Missing" Toolkit for Truly Effective, Everyday Project Management | Project Management Basics for Everyone

• Udemy
• 2 hours 35 minutes
• Self-Paced
• Paid Course

Project Management: Control using the Earned Value and Risk

112 ratings at Coursera

Explore Earned Value Management for effective project control, risk management, and successful project completion. Learn key indicators and techniques for replanning and decision-making.

• Coursera
• 1 hour 52 minutes
• Self-Paced
• Paid Course

Project Management: Mastering Complexity

13 ratings at edX

Develop the project management skills required to handle complexity in engineering, infrastructure and other large projects.

• edX
• 5 weeks, 4-6 hours/week
• Self-Paced
• Free Online Course (Audit)

The Complete Project Management Course - 20 PDUs

2655 ratings at Udemy

Transform your project management skills with this course and learn crucial strategies for success!

• Udemy
• 12 hours 49 minutes
• Self-Paced
• Paid Course

Starweaver

Business Analysis: Key Definitions & Strategy Analysis

207 ratings at Coursera

Comprehensive foundation in business analysis principles, techniques, and strategies. Covers key definitions, strategic analysis, and practical applications through case studies and exercises.

• Coursera
• 6 hours 42 minutes
• Self-Paced
• Paid Course

Brainstorm Your Fashion Business for Adults (Live Online)

205 ratings at CourseHorse

Unlock your fashion business potential with expert guidance from a premier fashion institution instructor.

• CourseHorse
• 1 hour
• Self-Paced
• $100.00

Marketing Management Essentials:The Marketing Plan Structure

12 ratings at Coursera

Develop, execute, and monitor strategic marketing plans. Master consumer behavior, value creation, and KPIs for impactful marketing outcomes and business growth.

• Coursera
• 59 minutes
• Self-Paced
• Paid Course

Smart Tips: Customer Service

2547 ratings at Udemy

A collection of 31 micro-lessons to improve your skills for outstanding customer experiences

• Udemy
• 1 hour 53 minutes
• Self-Paced
• Paid Course

Coursera

Project Scheduling: Estimate Activity Durations

200 ratings at Coursera

Learn techniques for estimating project activity durations, including expert judgment, analogy, and parametric estimation. Improve accuracy with three-point estimation and statistical interval estimates.

• Coursera
• 3 hours 45 minutes
• Self-Paced
• Paid Course

Risk Models for Project Managers: Monte Carlo and Beyond

Explore quantitative risk modeling for project management, focusing on Monte Carlo simulations and other methods to analyze budget, schedule, and investment decisions.

• edX
• 5 weeks, 1-3 hours/week
• Self-Paced
• Free Online Course (Audit)