Customer Success Foundations Professional Certificate by ChurnZero

Does your organization prioritize customer relationships? Whether you're just kicking off your career or pivoting into the role, these courses get you started with customer success as a practice. Learn to leverage service skills, build rapport, onboard for loyalty, map customer journeys, and lead customer experience efforts. Tune in, pass the final exam, and earn your certificate.

This learning path is endorsed by ChurnZero, the platform and partner for customer success. Continue to build your expertise and gain a professional edge in CS with ChurnZero’s Resource Center.

Plan customer success strategies.
Analyze customer service interactions.
Identify customer retention techniques.
Practice customer experience leadership.

Syllabus

Courses under this program:
Course 1: Move into a Customer Success Career
-Leveraging your customer service skills to build a thriving career as a customer success specialist.

Course 2: Developing a Service Mindset
-Keep your customers top of mind—even if you're not in a customer-facing role. Learn how to cultivate a service mindset and connect the dots between your job and customer impact.

Course 3: Building Rapport with Customers
-In this course, learn how to effectively build rapport with your customers across channels and in all industry types.

Course 4: Customer Success Foundations
-Gain the foundational knowledge and skills that you need to succeed in Customer Success.

Course 5: Onboard New Customers for Loyalty, Engagement, and Expansion
-Discover key onboarding strategies to promote loyalty, engagement, and expansion in this course with sales expert Robbie Kellman Baxter.

Course 6: Customer Experience: Journey Mapping
-Gain a deeper understanding of your customer. Find pain points and opportunities in the customer experience with journey mapping.

Course 7: Customer Retention
-Discover how to develop a customer retention strategy that helps you keep your customers loyal. Learn about a practical process that you can implement in your own business.

Course 8: Customer Experience Leadership
-Learn about customer experience from the leadership level. Explore ways to engage your employees, listen to your customers, build a culture of customer advocacy, and more.