Customer Success Courses and Certifications

Customer Success: Conociendo al Cliente

23 ratings

Aprende cómo incorporar la estrategia de Customer Success (éxito del cliente) para descubrir de forma anticipada las necesidades de tus clientes y obtener un alto nivel de satisfacción mediante el sen

• edX
• 5 weeks, 4-6 hours a week
• Self-Paced
• Free Online Course (Audit)

Career Certificate

Leading High-Performing Customer Success Teams

Develop customer-centric leadership for Customer Success teams through executive simulations focused on strategy, value delivery, predictive operations, budgeting, coaching, and team performance.

• CodeSignal
• 6 hours
• Self-Paced
• Free Certificate
• 4 courses

Customer Success Manager: Fundamentals to your CSM career

8384 ratings at Udemy

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise

• Udemy
• 1 hour 53 minutes
• Self-Paced
• Paid Course

Coursera Career Certificate

AI-Powered Customer Success

371 ratings at Coursera

Apply generative AI across customer success: run Voice of Customer programs, improve retention, automate support with ChatGPT and Claude, and design a chatbot in Flowise.

• Coursera
• 4 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 8 courses

Fundamentals of Real Customer Success

4705 ratings at Udemy

Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.

• Udemy
• 1 hour 49 minutes
• Self-Paced
• Paid Course

Customer Success: Build Cross-Functional Relationships

4467 ratings at Udemy

Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.

• Udemy
• 1 hour 26 minutes
• Self-Paced
• Paid Course

Customer Success | Understanding Your Customers

2718 ratings at Udemy

Learn to win customers and make them your ambassadors

• Udemy
• 2 hours 17 minutes
• Self-Paced
• Paid Course

Coursera

GenerativeAI for Customer Success

62 ratings at Coursera

Apply generative AI to customer success: automate support, personalize customer experiences, address ethical and data privacy challenges, and build an integration plan for your operations.

• Coursera
• 4 weeks, 1 hour a week
• Self-Paced
• Paid Course

Packt

Mastering Customer Success

Build customer success strategies: set S.M.A.R.T. metrics and OKRs, structure onboarding, cultivate referenceable customers, and drive retention, upsell, and crisis response with SLAs.

• Coursera
• 10 weeks, 1 hour a week
• Self-Paced
• Paid Course

Customer Success: Reducing Churn & Growing Revenue

Build customer-success strategies for subscription businesses: select ideal customers, monitor customer health, improve time-to-value, and use metrics to reduce churn and grow revenue.

• Coursera
• 17 weeks, 1 hour a week
• Self-Paced
• Paid Course

Customer Success: Mastery for Customer Success Manager (CSM)

126 ratings at Udemy

Master strategies and tools for achieving exceptional Customer Satisfaction, Client Success and Customer Retention

• Udemy
• 3 hours
• Self-Paced
• Paid Course

AI Customer Success Workflow Automation With GHL

85 ratings at Udemy

Automate onboarding, support, follow-ups, and client retention using AI tools and GoHighLevel workflows

• Udemy
• 2 hours
• Self-Paced
• Paid Course

AI for Customer Success: Transforming Customer Relationships

19 ratings at Udemy

Use AI to automate workflows, personalize engagement, and strengthen customer relationships

• Udemy
• 2 hours
• Self-Paced
• Paid Course

AI for Customer Success: Transforming Customer Relationships

16 ratings at Udemy

Use AI to automate engagement, personalize communication, and drive retention and growth

• Udemy
• 6 hours
• Self-Paced
• Paid Course

AI for Customer Success: Transforming Customer Relationships

4 ratings at Udemy

Use predictive & generative AI to onboard, support, engage, and retain customers—responsibly and at scale.

• Udemy
• 2 hours
• Self-Paced
• Paid Course