Customer Journey Mapping Courses and Certifications

Customer Experience: Journey Mapping, UX, VoC & CX Strategy

407 ratings at Udemy

Learn Customer Journey Mapping, VoC, CX Strategy, Segmentation, Service Blueprint & CX Analytics

• Udemy
• 6 hours 44 minutes
• Self-Paced
• Paid Course

Build a Customer Journey Map that Drives Engagement

3 ratings at CreativeLive

Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Nelson

• CreativeLive
• 1 hour 23 minutes
• Self-Paced
• Paid Course

FAST CLASS: Build a Customer Journey Map that Drives Engagement

FAST CLASS: Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Kirke

• CreativeLive
• 1 hour 22 minutes
• Self-Paced
• Paid Course

Omnichannel Customer Experience Management (CX)

6925 ratings at Udemy

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

• Udemy
• 2 hours 58 minutes
• Self-Paced
• Paid Course

Coursera

GenAI for Customer Journey Mapping

Discover how to leverage GenAI tools like ChatGPT to create dynamic, predictive customer journey maps that adapt in real-time, enhancing customer experiences through pattern recognition and personalized engagement strategies.

• Coursera
• 3 hours 39 minutes
• Self-Paced
• Paid Course

Design Thinking : Customer Journey Mapping

462 ratings at Udemy

Sure shot way to delight customers, recreate value proposition, improve customer experience (CX) & become profitable

• Udemy
• 1 hour 4 minutes
• Self-Paced
• Paid Course

Marketing Unzipped

How to Map Your Customer Journey - Stop Losing Leads!

Discover how to map your customer journey across five critical stages to stop losing leads and boost conversions with personalized touchpoints.

• YouTube
• 21 minutes
• Self-Paced
• Free Video

Create a Product Plan & Grow Your Standout Business

9 ratings at CreativeLive

Create a Product Plan & Grow Your Standout Business with Tara Gentile

• CreativeLive
• 9 hours 8 minutes
• Self-Paced
• Paid Course

Launch a Profitable Digital Marketing Plan for Your Business

7 ratings at CreativeLive

Launch a Profitable Digital Marketing Plan for Your Business with Ryan Deiss

• CreativeLive
• 5 hours 1 minute
• Self-Paced
• Paid Course

Branding and Customer Experience

561 ratings at Coursera

Explore the synergy between branding and customer experience, using a framework adapted from Customer Journey Mapping to align activities and measure impacts across departments.

• Coursera
• 11 hours 10 minutes
• Self-Paced
• Paid Course

Customer Insights: New Product Development Orientation

112 ratings at Coursera

Acquire tools and skills to gather customer insights, identify new product opportunities, and turn ideas into innovative products through integrated modules and hands-on project experiences.

• Coursera
• 12 hours 49 minutes
• Self-Paced
• Paid Course

Service Design: Designing for Experience Over Time

8765 ratings at Udemy

Learn how to structure new service innovations that deliver value to customers and users

• Udemy
• 1 hour 14 minutes
• Self-Paced
• Paid Course

Customer Success | How to Actively Engage Your Customers

6550 ratings at Udemy

Learn strategies to deeply understand and emotionally connect with customers, driving growth through targeted engagement and empathy-based approaches across various industries.

• Udemy
• 1 hour 23 minutes
• Self-Paced
• Paid Course

Customer Research with Generative AI for Product Managers

Leverage generative AI to master customer research for product management—conduct interviews, analyze qualitative data, map journeys, and prioritize high-impact opportunities with ethical AI practices.

• Coursera
• 9 hours
• Self-Paced
• Paid Course

Starweaver

Customer Relationship Management

269 ratings at Coursera

Explore data-driven strategies, customer segmentation, and loyalty programs to enhance business relationships. Learn to craft customer-centric approaches aligned with organizational goals.

• Coursera
• 4 hours 20 minutes
• Self-Paced
• Paid Course