Customer Journey Mapping Courses and Certifications

Build a Customer Journey Map that Drives Engagement

3 ratings at CreativeLive

Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Nelson

• CreativeLive
• 1 hour 23 minutes
• On-Demand
• Paid Course

FAST CLASS: Build a Customer Journey Map that Drives Engagement

FAST CLASS: Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Kirke

• CreativeLive
• 1 hour 22 minutes
• On-Demand
• Paid Course

Omnichannel Customer Experience Management (CX)

6778 ratings at Udemy

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

• Udemy
• 2 hours 58 minutes
• On-Demand
• Paid Course

Advanced Certificate in Customer Experience Management

329 ratings at Udemy

CX, Customer Experience Management, Segmentation, CX Marketing, CJM, Service Blueprint and Process Design, Data Analysis

• Udemy
• 4 hours 42 minutes
• On-Demand
• Paid Course

Design Thinking : Customer Journey Mapping

462 ratings at Udemy

Sure shot way to delight customers, recreate value proposition, improve customer experience (CX) & become profitable

• Udemy
• 1 hour 4 minutes
• On-Demand
• Paid Course

Coursera

GenAI for Customer Journey Mapping

Discover how to leverage GenAI tools like ChatGPT to create dynamic, predictive customer journey maps that adapt in real-time, enhancing customer experiences through pattern recognition and personalized engagement strategies.

• Coursera
• 3 hours 39 minutes
• On-Demand
• Paid Course

Marketing Unzipped

How to Map Your Customer Journey - Stop Losing Leads!

Discover how to map your customer journey across five critical stages to stop losing leads and boost conversions with personalized touchpoints.

• YouTube
• 21 minutes
• On-Demand
• Free Video

Digital Marketing Fluency

Becoming a digital marketer is a journey - let us be your guide. In this course, we give you a framework to help you organize and plan your approach.

• Udacity
• 3 hours
• On-Demand
• Paid Course

Customer Experience: Journey Mapping

3037 ratings at LinkedIn Learning

Gain a deeper understanding of your customer. Find pain points and opportunities in the customer experience with journey mapping.

• LinkedIn Learning
• 50 minutes
• On-Demand
• Free Trial Available

Launch a Profitable Digital Marketing Plan for Your Business

7 ratings at CreativeLive

Launch a Profitable Digital Marketing Plan for Your Business with Ryan Deiss

• CreativeLive
• 5 hours 1 minute
• On-Demand
• Paid Course

Create a Product Plan & Grow Your Standout Business

9 ratings at CreativeLive

Create a Product Plan & Grow Your Standout Business with Tara Gentile

• CreativeLive
• 9 hours 8 minutes
• On-Demand
• Paid Course

Service Design: Designing for Experience Over Time

8679 ratings at Udemy

Learn how to structure new service innovations that deliver value to customers and users

• Udemy
• 1 hour 14 minutes
• On-Demand
• Paid Course

Customer Success | How to Actively Engage Your Customers

6540 ratings at Udemy

Learn strategies to deeply understand and emotionally connect with customers, driving growth through targeted engagement and empathy-based approaches across various industries.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course

Master Product Management by actually building a Product

2702 ratings at Udemy

Most Practical course for Product Managers. 17+ hours. Real-life project. AI tips. With Certificate

• Udemy
• 16 hours 46 minutes
• On-Demand
• Paid Course

Design Thinking & Project Management: 2 in 1 Complete Guides

1386 ratings at Udemy

(1) DT: Empathy, Define, Ideation, Prototype, Testing PLUS (2) PM: Planning, Cost, Quality, Risks, Feasibility, Methods

• Udemy
• 1 day 22 hours 37 minutes
• On-Demand
• Paid Course