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Service Design Courses and Certifications

Transform customer experiences through journey mapping, touchpoint design, and human-centered methodologies that bridge digital and physical services. Learn from industry experts on YouTube, edX, and Udemy, with applications spanning government services, hospitality, and community-driven innovation.

94 courses
Related Subjects
  1. User Experience Design Courses
  2. Design Thinking Courses
  3. Customer Experience Courses
  4. Business Strategy Courses
  5. Journey Mapping Courses
  6. Prototyping Courses
  7. Ethnography Courses
  8. Stakeholder Management Courses
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    • Udemy
    • 1 hour 14 minutes
    • On-Demand
    • Paid Course
    • Udemy
    • 6 hours 17 minutes
    • On-Demand
    • Paid Course
    • Udemy
    • 7 hours 2 minutes
    • On-Demand
    • Paid Course
    • Coursera
    • 9 hours 59 minutes
    • On-Demand
    • Paid Course
    • Coursera
    • 7 hours 37 minutes
    • On-Demand
    • Paid Course
  14. 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)

    相較於製造業強調「貨品」與「製造流程」的管理，服務業則強調「人」與「服務流程」的管理。在數位時代，科技是企業拉近與顧客距離的關鍵策略性工具，但如何以人為本，則是企業在新時代的挑戰。 在這門課中，我們將探討數位時代中如何進行服務設計與服務營運，一方面改進顧客的體驗，一方面也結合收益管理與平臺策略去為企業設定合適的商業模式。 為了兼顧理論與實務，我們集結了臺大管理學院的三位教授以及來自國泰金控的業界專家，透過包含金融、零售、醫療、交通、網路等各產業的案例，與大家一起從學理和產業的角度探討數位時代的服務管理。

    • Coursera
    • 13 hours 21 minutes
    • On-Demand
    • Paid Course
    • Coursera
    • 14 hours 15 minutes
    • On-Demand
    • Paid Course
    • Udemy
    • 2 hours 30 minutes
    • On-Demand
    • Paid Course

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