Service Design Courses and Certifications

Service Design: Designing for Experience Over Time

8765 ratings at Udemy

Learn how to structure new service innovations that deliver value to customers and users

• Udemy
• 1 hour 14 minutes
• Self-Paced
• Paid Course

Service Design Masterclass - Key fundamentals & techniques

445 ratings at Udemy

Learn how to create and manage high-impact customer experiences by applying key service and product design techniques

• Udemy
• 6 hours 17 minutes
• Self-Paced
• Paid Course

Web Conferences Amsterdam

Service Design and Front End Interaction in Government Digital Services

Explore how democratic principles and user research should shape digital government services. Gain insights on service design's political impact and the complex world of digital governance.

• YouTube
• 48 minutes
• Self-Paced
• Free Video

Starweaver

Effective Service Innovation by Design in Hotel Management

12 ratings at Coursera

Explore design thinking and customer-centric approaches to innovate hotel services, enhance guest experiences, and drive organizational success in the dynamic hospitality industry.

• Coursera
• 9 hours 59 minutes
• Self-Paced
• Paid Course

Service Blueprinting

Service design involves intentionally designing how we deliver a product or service to our customers. It includes orchestrating the internal processes to create the final holistic experience.

• Nielsen Norman Group
• 4 hours
• Self-Paced
• Paid Course

Service Design for the Real World: A Practical Introduction

756 ratings at Udemy

Industry experts share the content we wish we'd had when we were getting started

• Udemy
• 7 hours 2 minutes
• Self-Paced
• Paid Course

Career Certificate

ITIL® Managing Professional (MP)

2218 ratings at Simplilearn

Master ITIL 4 service management across four key modules to earn your Managing Professional certification and advance your IT career.

• Simplilearn
• 8 weeks
• Self-Paced
• Paid Course

8 Steps for Co-Designing with Communities

Discover 8 steps for effective community-led co-design, empowering people to shape services that truly meet their needs. Learn how to involve communities in creating innovative solutions for social change.

• YouTube
• 14 minutes
• Self-Paced
• Free Video

Hatch Conference

The Path to Zero Screens - Designing for User Disengagement in Hospitality

Explore the innovative concept of User Disengagement and the future of hospitality where human interactions take precedence over digital interfaces in hotel service delivery.

• YouTube
• 35 minutes
• Self-Paced
• Free Video

Career Certificate

ITIL® 4 Specialist: Drive Stakeholder Value

340 ratings at Simplilearn

Master ITIL 4 stakeholder engagement strategies, customer experience design, and journey mapping to optimize service provider relationships and drive measurable business value.

• Simplilearn
• 2 weeks
• Self-Paced
• Paid Course

Career Certificate

ITIL® Foundation (Version 5)

298 ratings at Simplilearn

Master ITIL v4 frameworks to enhance IT service delivery, optimize performance, and boost customer satisfaction through proven service management practices.

• Simplilearn
• 2 weeks
• Self-Paced
• Paid Course

Drupal Association

Lean Digital Service Design with Drupal - Lessons from London's Southwark Council

Discover how Southwark Council transformed hundreds of public services cost-effectively using Drupal, tackling budget constraints and legacy system integration challenges.

• YouTube
• 47 minutes
• Self-Paced
• Free Video

LF Networking

First Steps Toward Community-Driven Edge Service Design

Discover how the Edge Service Enabling Platform (ESPF) simplifies edge service creation through collaborative design, improved tooling, and expertise sharing for mobile networks, sensors, and cloud computing.

• YouTube
• 30 minutes
• Self-Paced
• Free Video

Art of Queueing Model for Services Design Optimization

Learn how queueing models explain waiting lines and help organizations design faster, smarter, and more efficient service systems.

• OpenLearning
• 21-22 hours
• Self-Paced
• Paid Course

Reliable Google Cloud Infrastructure: Design and Process

7247 ratings at Coursera

Design highly reliable, secure, and cost-effective Google Cloud solutions using proven patterns. Learn to balance requirements, define services, implement microservices, automate DevOps, and choose optimal storage and network architectures.

• Coursera
• 7 hours 37 minutes
• Self-Paced
• Paid Course