Service Level Agreements Courses and Certifications

Coursera

What Are Service-Level Agreements (SLAs)?

17 ratings at Coursera

Define, draft, and monitor service-level agreements: key components, metrics and targets, SLA types for IT and cloud storage, and troubleshooting when service levels are missed.

• Coursera
• 1 hour 22 minutes
• Self-Paced
• Paid Course

Microsoft Azure Fundamentals: Describe Azure cost management and service level agreements

Learn about the factors that influence cost, tools you can use to help estimate and manage your cloud spend, and how Azure's service-level agreements (SLAs) can impact your application design decisions. Prepare for AZ-900.

• Microsoft Learn
• 1-2 hours
• Self-Paced
• Free Online Course

Work with entitlements and service level agreements in Dynamics 365 Customer Service

This learning path focuses on working with entitlements and service level agreements in Microsoft Dynamics 365 Customer Service.

• Microsoft Learn
• 2 hours 1 minute
• Self-Paced
• Free Online Course

John Savill's Technical Training

Composite SLAs: Calculation and Improvement Strategies - Lecture

Explore composite SLAs, their calculation, and improvement strategies. Learn to apply probability concepts to real components and enhance overall system reliability.

• YouTube
• 28 minutes
• Self-Paced
• Free Video

Data Council

Data Contracts - Accountable Data Quality

Explore data contracts for accountability and quality in data pipelines. Learn implementation strategies and cultural shifts for effective data ownership between producers and consumers.

• YouTube
• 37 minutes
• Self-Paced
• Free Video

LF Decentralized Trust

Self-Assessing Service Level Agreements (SLAs) with Hyperledger Fabric

Explore a prototype for fair SLA assessment in telecom using Hyperledger Fabric and Trusted Execution Environments. Learn how blockchain enhances Web3.0 ecosystem transparency and reliability.

• YouTube
• 51 minutes
• Self-Paced
• Free Video

ICT Governance and Performance Assurance

Evaluate ICT performance and assurance with balanced scorecards, total cost of ownership analysis, and service level agreements.

• OpenLearning
• Self-Paced
• Paid Course

Graduate Certificate in Networking and Systems Administration

Develop network administration skills in routing, network addressing, network architecture, configuration, and service-level agreement design.

• OpenLearning
• Self-Paced
• Paid Course

Moving to the Cloud

255 ratings at Coursera

Plan an organisation's move to the cloud: assess adoption cases, scrutinise contract clauses, SLA KPIs and vendor pricing models, and lead the accompanying organisational change.

• Coursera
• 6 weeks, 3 hours a week
• Self-Paced
• Paid Course

Service Operations Management

Manage service operations: route tickets, evaluate SLA performance, build vendor decision matrices, enforce return and refund policies, and audit data accuracy using CRM systems.

• Coursera
• 11 weeks, 1 hour a week
• Self-Paced
• Paid Course

(ISC)²

Moving to the Cloud

Plan a secure cloud migration: apply a four-phased strategy, identify security and risk factors, define organizational responsibilities, and evaluate service level agreements and providers.

• Coursera
• 3 weeks, 2 hours a week
• Self-Paced
• Paid Course

Packt

Practical IT Service Management

Apply the ITIL 2011 framework to IT service delivery: run incident, problem, change, release, capacity and availability management, service desk operations, SLAs and service continuity.

• Coursera
• 21 weeks, 1 hour a week
• Self-Paced
• Paid Course

Coursera

Draft SaaS Licensing Agreement

Draft a complete, annotated SaaS licensing agreement through a recurring B2B deal scenario, covering indemnities, SLA service credits, and GDPR DPA checks.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

Master ServiceNow CIS Customer Service Management (CSM) 2026

84 ratings at Udemy

ServiceNow CSM Mastery: DeliverSmarter Customer Service, Architecture, Processes, and Best Practices, CIS-CSM Exam Prep.

• Udemy
• 2 hours
• Self-Paced
• Paid Course

Managing Vendors: Tools, Templates, and Tactics for Success

59 ratings at Udemy

Master Vendor Management with Templates, Tools & Tactics to Boost Performance and Reduce Risk

• Udemy
• 2 hours
• Self-Paced
• Paid Course