Service Level Agreements Courses and Certifications

Coursera

What Are Service-Level Agreements (SLAs)?

14 ratings at Coursera

Explore Service-Level Agreements (SLAs): definition, components, types, benefits, performance measurement, and document creation. Gain practical skills to improve service delivery and manage expectations.

• Coursera
• 1 hour 22 minutes
• Self-Paced
• Paid Course

CM103: Mastering Service Level Agreements (SLAs)

316 ratings at Udemy

Master SLA essentials with clear explanations, real-world examples, and practical applications across industries

• Udemy
• 1 hour 23 minutes
• Self-Paced
• Paid Course

Work with entitlements and service level agreements in Dynamics 365 Customer Service

This learning path focuses on working with entitlements and service level agreements in Microsoft Dynamics 365 Customer Service.

• Microsoft Learn
• 2 hours 1 minute
• Self-Paced
• Free Online Course

Microsoft Azure Fundamentals: Describe Azure cost management and service level agreements

Learn about the factors that influence cost, tools you can use to help estimate and manage your cloud spend, and how Azure's service-level agreements (SLAs) can impact your application design decisions. Prepare for AZ-900.

• Microsoft Learn
• 1-2 hours
• Self-Paced
• Free Online Course

Data Council

Data Contracts - Accountable Data Quality

Explore data contracts for accountability and quality in data pipelines. Learn implementation strategies and cultural shifts for effective data ownership between producers and consumers.

• YouTube
• 37 minutes
• Self-Paced
• Free Video

John Savill's Technical Training

Composite SLAs: Calculation and Improvement Strategies - Lecture

Explore composite SLAs, their calculation, and improvement strategies. Learn to apply probability concepts to real components and enhance overall system reliability.

• YouTube
• 28 minutes
• Self-Paced
• Free Video

LF Decentralized Trust

Self-Assessing Service Level Agreements (SLAs) with Hyperledger Fabric

Explore a prototype for fair SLA assessment in telecom using Hyperledger Fabric and Trusted Execution Environments. Learn how blockchain enhances Web3.0 ecosystem transparency and reliability.

• YouTube
• 51 minutes
• Self-Paced
• Free Video

SRE - The Big Picture

10881 ratings at Udemy

DevOps in practice! Amaze your customers balancing reliability and innovation

• Udemy
• 2 hours 10 minutes
• Self-Paced
• Paid Course

Graduate Certificate in Networking and Systems Administration

Master network administration fundamentals including service management, routing protocols, and system architecture while developing professional communication skills.

• OpenLearning
• Self-Paced
• Paid Course

Master of Networking and Systems Administration

Master advanced networking concepts, security protocols, server administration, and ethical IT practices through hands-on analysis and real-world capstone projects.

• OpenLearning
• Self-Paced
• Paid Course

Knowledge Accelerators

Customer Service Fundamentals

1914 ratings at Coursera

Develop essential skills for IT customer service: communication, empathy, problem-solving, and process adherence. Interactive training prepares you for entry-level roles in tech support and client care.

• Coursera
• 14 hours 9 minutes
• Self-Paced
• Paid Course

Introduction to Technical Support

1206 ratings at Coursera

Learn essential IT support skills, explore career paths, and gain hands-on experience with ticketing systems. Develop a customer-focused mindset and understand industry tools for a successful technical support career.

• Coursera
• 12 hours 26 minutes
• Self-Paced
• Paid Course

ServiceNow Certified Administration For Beginners

8941 ratings at Udemy

ServiceNow platform for beginners who would like to become Certified ServiceNow Administrator. Learn core fundamentals

• Udemy
• 1 hour 39 minutes
• Self-Paced
• Paid Course

IT & Technical Support Guide to Helpdesk, Desktop & Servers

1293 ratings at Udemy

Learn about the different levels of IT technical support, from service desk to infrastructure / server technical support

• Udemy
• 2 hours 3 minutes
• Self-Paced
• Paid Course

Technical Support Basics for Everyone

48 ratings at edX

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree.

• edX
• 5 weeks, 9-12 hours/week
• Self-Paced
• Free Online Course (Audit)