Explore a Career as a Customer Service Representative

Explore a career as a customer service representative. In this learning path, you will learn critical skills for succeeding as a customer service representative, including building rapport with customers, managing relationships, handling angry customers, and providing great customer service in person and over the phone.

Build rapport and manage relationships with customers.
De-escalate conversations with angry customers.
Identify different customer needs.

Syllabus

Courses under this program:
Course 1: Customer Service Foundations
-Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.

Course 2: Developing a Service Mindset
-Keep your customers top of mind—even if you're not in a customer-facing role. Learn how to cultivate a service mindset and connect the dots between your job and customer impact.

Course 3: Building Rapport with Customers
-In this course, learn how to effectively build rapport with your customers across channels and in all industry types.

Course 4: De-Escalating Conversations for Customer Service
-Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.

Course 5: Phone-Based Customer Service
-Learn how to identify and address the unique challenges posed by serving customers over the phone.