Customer Service Courses and Certifications

Voxy

Low Intermediate English: Shopping & Customer Service

21 ratings at Coursera

Improve English skills for shopping and customer service through task-based lessons using real-world content. Learn to discuss shopping experiences, write reviews, and assist customers effectively.

• Coursera
• 22 hours
• On-Demand
• Paid Course

Dell

Dell Technologies Customer Service for Technical Support

21 ratings at Coursera

Master essential technical support skills for Dell, from handling customer interactions to managing complaints and building lasting relationships through proven service strategies.

• Coursera
• 11 hours 57 minutes
• On-Demand
• Paid Course

CVS Health

Preparing for Your Retail Customer Service Role

17 ratings at Coursera

Optimize your resume, prepare for interviews, and apply customer service skills in real-world scenarios to launch your retail customer service career.

• Coursera
• 5 hours 38 minutes
• On-Demand
• Paid Course

Quality Standards in Customer Service [2016]

1002 ratings at LinkedIn Learning

Learn how to establish quality standards to improve the performance of your customer service team.

• LinkedIn Learning
• 52 minutes
• On-Demand
• Free Trial Available

Customer Service Excellence: How to Win and Keep Customers (Live Online)

8 ratings at CourseHorse

Learn the essential skills to provide exceptional customer service and gain a competitive advantage in today's business environment.

• CourseHorse
• 15 hours
• On-Demand
• $2,445.00

Frontline Customer Service Representative Training (OnDemand) (Live Online)

8 ratings at CourseHorse

Strengthen your ability to deliver exceptional customer experiences by developing emotional intelligence, a proactive mindset, and effective collaboration skills.

• CourseHorse
• On-Demand
• $239.00

Starweaver

Customer Service Essentials: 20 Skills for Happy Clients

Master 20 essential customer service skills through focused 90-second lessons covering greetings, conflict resolution, teamwork, and service recovery for frontline professionals.

• Coursera
• 55 minutes
• On-Demand
• Paid Course

Customer Service

Master essential techniques for delivering exceptional customer interactions and building lasting relationships that drive business success.

• Coursera
• 8 hours 35 minutes
• On-Demand
• Paid Course

Excellence in Customer Service (Advanced)

Master advanced customer service techniques, workflow management, challenging interactions, and leadership skills to excel as a seasoned professional.

• Coursera
• 7 hours 40 minutes
• On-Demand
• Paid Course

Developing Strong Customer Service Skills

Enhance your customer service abilities with lessons on fundamental and advanced skills, covering both interpersonal and technical aspects of the field.

• Study.com
• 1 hour 36 minutes
• On-Demand
• Paid Course

Customer Service with AI

Master AI-powered customer service tools like chatbots, sentiment analysis, and automated systems to enhance satisfaction, personalize experiences, and drive operational efficiency.

• Coursera
• 1 day 16 hours 23 minutes
• On-Demand
• Paid Course

Customer Service Manager Skills & Training

Develop leadership, technical, and soft skills to enhance customer service practices and drive positive business impact.

• Study.com
• 4 hours 16 minutes
• On-Demand
• Paid Course

Customer Service

Learn essential customer service skills, from understanding customer needs to conflict resolution, to enhance satisfaction and retention in various service channels.

• Study.com
• 12 hours 48 minutes
• On-Demand
• Paid Course

Developing Effective Telephone Customer Service Skills

Learn essential skills for delivering exceptional customer service over the phone, enhancing communication and problem-solving abilities for improved client interactions and satisfaction.

• Study.com
• 1 hour 44 minutes
• On-Demand
• Paid Course

Building Customer Service Soft Skills

Develop essential customer service skills like active listening and conflict resolution through short, flexible lessons and quizzes accessible anytime, anywhere.

• Study.com
• 1 hour 28 minutes
• On-Demand
• Paid Course