Customer Journey Courses and Certifications

Branding and Customer Experience

570 ratings at Coursera

Bridge brand strategy and customer reality: map customer journeys, align brand guidelines across touchpoints, and apply behavioral economics and the Value Proposition Canvas to prioritize CX improvements.

• Coursera
• 5 weeks, 2 hours a week
• Self-Paced
• Paid Course

Service Design: Designing for Experience Over Time

8765 ratings at Udemy

Learn how to structure new service innovations that deliver value to customers and users

• Udemy
• 1 hour 14 minutes
• Self-Paced
• Paid Course

Omnichannel Customer Experience Management (CX)

7512 ratings at Udemy

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

• Udemy
• 2 hours 58 minutes
• Self-Paced
• Paid Course

Customer Success | How to Actively Engage Your Customers

6550 ratings at Udemy

Learn to engage customers through the Customer Engagement Value Chain, the seven walls, empathy mapping, customer insight, personas and propositions, and customer journey mapping.

• Udemy
• 1 hour 23 minutes
• Self-Paced
• Paid Course

Fundamentals of Real Customer Success

4705 ratings at Udemy

Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.

• Udemy
• 1 hour 49 minutes
• Self-Paced
• Paid Course

Launching Your Freelancing Business

57 ratings at Coursera

Define your brand promise, build a public-facing portfolio, map the customer journey from lead to closed deal, and systematize delivery for your freelancing business.

• Coursera
• 5 weeks, 2 hours a week
• Self-Paced
• Paid Course

Advanced Content Marketing Strategies and Tactics

Build a content marketing strategy: set SMART content goals, define brand voice, develop buyer personas, map the buyer journey, and plan distribution calendars, formats, themes and seasonality.

• Coursera
• 4 weeks, 2 hours a week
• Self-Paced
• Paid Course

Customer Service: 6 Keys To Exceptional Customer Service

3847 ratings at Udemy

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service

• Udemy
• 1 hour 45 minutes
• Self-Paced
• Paid Course

What Can AI Do for Marketing?

64 ratings at Coursera

Identify where AI fits in marketing: map and manage the customer journey, tailor and target content, assess causal impact, and recognize algorithmic bias.

• Coursera
• 6 weeks, 3 hours a week
• Self-Paced
• Paid Course

Coursera

Agile Project: Product Prototype Touchpoint Analysis in Miro

93 ratings at Coursera

Build wireframe prototypes in Miro and map them to customer journey touchpoints, turning Epics, user stories, and personas into product features and a development roadmap.

• Coursera
• 2 hours 25 minutes
• Self-Paced
• Paid Course

Design Thinking & Project Management: 2 in 1 Complete Guides

1410 ratings at Udemy

(1) DT: Empathy, Define, Ideation, Prototype, Testing PLUS (2) PM: Planning, Cost, Quality, Risks, Feasibility, Methods

• Udemy
• 1 day 22 hours 37 minutes
• Self-Paced
• Paid Course

Coursera

Create a services customer satisfaction process

42 ratings at Coursera

Map your customer interactions, align marketing and service opportunities, and design a process for achieving and measuring customer satisfaction.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

Behavioral Marketing

20 ratings at Coursera

Learn behavioral marketing: collect consumer data, segment audiences, and run email, social media, and Google Ads campaigns using the RACE Framework and customer lifecycle strategies.

• Coursera
• 2 weeks, 4 hours a week
• Self-Paced
• Paid Course

Coursera

Get Started with User Experience (UX) Design in Miro

10 ratings at Coursera

Map an end-to-end user experience in Miro: document a user's stages, actions, emotions, and thoughts, and assess opportunities in the customer experience.

• Coursera
• 2 hours 5 minutes
• Self-Paced
• Paid Course

Coursera

Sales Analysis with Claude

Use Claude AI across the sales cycle: build data-driven strategies, personalize customer communications, analyze sales data to forecast trends, and design customer journey maps.

• Coursera
• 5 hours 43 minutes
• Self-Paced
• Paid Course